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Forum Discussion
Device Names change to -- in device list r6700v3 when using Nighthawk App
Nighthawk r6700v3 (though I have seen this problem or similar no matter the model)
Firmware V1.0.3.66_10.0.50
Nighthawk App Version 2.2.9.495
Problem: Customized/Edited device names change ...
This will be the last update.
Loren, at Netgear support contacted me and gave me alternate directions to submit a bug report. This alternate method had to do with me opening the app and shaking my phone, and the instructions stated that a window to submit a bug report would pop up. I did not try these directions, as I discovered the work around for the issue (at no cost to Netgear). They did say that they hoped the issue would be corrected in future releases, so that is admitting that it is a program defect.
So, if you are having issues with device names missing from access control just get the Netgear Genie App and customize the names in it. Those stay and do not revert back to -- . Also, I selected these devices to reserve IP addresses for and those customizations did not stay when using the browser. The Genie App does not allow you to reserve IPs, so I do not know what the work around for that would be.
Not sure why they did not create a simple .txt or .log file to store this information and have the system pull that information when accessing. It really is a simple thing.
I thought the previous post would be the last one, but the saga continues.
I posted on Netgear Ad on Facebook and they replied to send them the case number. I did so and in a couple of days was contacted by someone that said they had been assigned the case. They said they repeated the problem there and was passing on the results to the appropriate department. Doesn't help me much but maybe an update will help someone in the future.
To add to the issue, the work around of using the Netgear Genie App no longer works as of today. The Nighthawk routers no longer support the Genie app, so you must use the Nighthawk app or the web browser interface.
Synopsis: Netgear support in general does not work towards a solution for their customers. Out of several agents, only one took the issue seriously and persued it as a customer advocate should. Then the only thing they could do once they duplicated the issue there, is pass the buck on up the line to development. Add to that, Netgear as a company needs to rethink how their development department makes decisions on whether certain software is continued to be supported or not, on their current devices. The Netgear Genie seems to be a solid app, while the Nighthawk app seems to be very buggy.
After being a Netgear customer for over a decade, it seems that I will be looking elsewhere for my next router. I do hope that someone that can make changes looks at the rational customer complaints, and does so objectively.
- Have seen this the entire time I've owned my nighthawk router. It's ridiculous that it's never worked, and I always apply the upgrades. Doesn't instill a lot of confidence in their ability to write software. I tell my friends to stay away from Netgear. Won't buy again.
davemac327 wrote:
Doesn't instill a lot of confidence in their ability to write software. I tell my friends to stay away from Netgear. Won't buy again.Good plan. Netgear seems to have lost their way when I comes to firmware. I would not recommend to even my enemy much less a friend. Hopefully management will wake up and do what is needed, which in my opinion is to fire and start over with the firmware engineers. Could not be any worse.
