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DNS and Streaming Device Issues with CenturyLink Fiber through my R8000P
I recently decided to try CenturyLink fiber in my area. I have a C4000XG modem/router combo from CenturyLink which I have disabled the wifi radios. I am having three issues with CenturyLink fiber through the Nighthawk R8000P and was hoping someone had an idea before I cancel CenturyLink fiber. I connect the CenturyLink modem to the Nighthawk with an Ethernet cord.
1) I can't use Google DNS or OpenDNS on any device or even the router. Once I try to change the DNS to anything but CenturyLink, I lose connection.
2) When using CenturyLink DNS servers, none of my streaming devices work. My firestick shows connected to the internet, but when I go into any app and try to stream it doesn't work. Netflix gives an error code of NW-2-5. Prime just spins and spins. My chromecast will also not stream. I can connect to it and it shows the casting messages, but no video ever works.
3) I get an occasional DNS start/probe error messages when just in a browser when using CenturyLink through the Nighthawk.
When I switch my Nighthawk back over to my Cox cable modem, everything just works. I have called CenturyLink tech support twice and they struggle with the concept of DNS and having an third party router.
The price is right with CenturyLink, but if I can't get it working then...
Appologies if I posted this in the wrong place. I'm not looking to get flamed for that reason. Just please direct me to the correct forum. :)
> [...] I have a C4000XG modem/router combo from CenturyLink which I
> have disabled the wifi radios. [...]Disabling the radios in a modem+router does not disable its router.
(I'd expect disabling its router to disable its radios, but that'd be a
different case.)Cascading multiple routers can cause multiple problems.
> I connect the CenturyLink modem to the Nighthawk with an Ethernet
> cord.There's more than one Ethernet hole on an R8000P.
Why are you using the R8000P with the C4000XG? If your goal is
better wireless-network coverage, then you might want to configure the
R8000P as a wireless access point.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for "Use the
Router as a WiFi Access Point"> 1) I can't use Google DNS or OpenDNS on any device or even the router.
> Once I try to change the DNS to anything but CenturyLink, I lose
> connection.Can't see what you're doing to what, where. Don't know what "lose
connection" means to you. I wouldn't expect DNS to be your biggest
problem with multiple routers, but I would expect some problems.> When I switch my Nighthawk back over to my Cox cable modem, everything
> just works.Don't know what your "my Cox cable modem" is, but if it really is a
simple "modem", then that would be a significanly different situation
from using a modem+router with an R8000P-as-router.
1 Reply
> [...] I have a C4000XG modem/router combo from CenturyLink which I
> have disabled the wifi radios. [...]Disabling the radios in a modem+router does not disable its router.
(I'd expect disabling its router to disable its radios, but that'd be a
different case.)Cascading multiple routers can cause multiple problems.
> I connect the CenturyLink modem to the Nighthawk with an Ethernet
> cord.There's more than one Ethernet hole on an R8000P.
Why are you using the R8000P with the C4000XG? If your goal is
better wireless-network coverage, then you might want to configure the
R8000P as a wireless access point.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for "Use the
Router as a WiFi Access Point"> 1) I can't use Google DNS or OpenDNS on any device or even the router.
> Once I try to change the DNS to anything but CenturyLink, I lose
> connection.Can't see what you're doing to what, where. Don't know what "lose
connection" means to you. I wouldn't expect DNS to be your biggest
problem with multiple routers, but I would expect some problems.> When I switch my Nighthawk back over to my Cox cable modem, everything
> just works.Don't know what your "my Cox cable modem" is, but if it really is a
simple "modem", then that would be a significanly different situation
from using a modem+router with an R8000P-as-router.