Firmware Update for R6400

Question

Trying to update the firmware on the router. I’ve tried via the app and trough router login.net. I get Unable to download GUI language file from Netgear server. I’ve tried downloading the firmware from the website and unzip the file there’s nothing there. Anyone have any recommendations

plemans · Answer

You have the R6400? What version of it?&nbsp;What device are you using to extract the file?What web browser are you using?&nbsp;&nbsp;I just tried on v1 and v2 off the firmware for it and was able to download/extract them both.&nbsp;

WhoDatSaint · Answer

V1,Windows 10Tried using internet explorer, Firefox, chrome, and edge browsersUsing a free file unzip program. Think it’s called unzipper. Can you recommend a better one.Anything would be greatly appreciated

antinode · Answer

&gt; Model: R6400|AC1750 Smart WiFi Router&nbsp;&nbsp;&nbsp; Is that accurate?&nbsp; R6400[v1] or R6400v2?&nbsp; Look for "Model" on theproduct label.&nbsp; Current firmware version?&nbsp;&gt; [...] I get Unable to download GUI language file from Netgear server.&gt; [...]&nbsp;&nbsp;&nbsp; "get" _how_?&nbsp; When you do _what_, exactly?&nbsp;&gt; [...] I've tried downloading the firmware from the website [...]&nbsp;&nbsp;&nbsp; Which file, exactly, did you download?&nbsp;&gt; [...] and unzip the file there's nothing there.&nbsp;&nbsp;&nbsp; You determined this _how_, exactly?&nbsp; "nothing", or not what youexpected, or what, exactly?&nbsp; An empty firmware kit is extremelyunlikely.&gt; [...] Anyone have any recommendations&nbsp;&nbsp;&nbsp; Sure.&nbsp; Provide enough actual information that a reader who can't seewhat you have, or what you did, or what happened when you did it, mightbe able to understand all those things?&nbsp;&nbsp; Possibly relevant:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/x/m-p/2060035&nbsp;&gt; Tried using [...]&nbsp;&nbsp;&nbsp; Really shouldn't matter much.&nbsp; What you actually did with anybrowser, and what happened when you did it, would be interesting.&nbsp;&nbsp;&nbsp; "Tried" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&gt; Using a free file unzip program. [...]&nbsp;&nbsp; Again, practically any unzip program should be able to extract thefiles from a Netgear router firmware kit.&nbsp; Including the File Explorer'sbuilt-in "Extract all..." feature.&nbsp;&nbsp;&nbsp; As for "Using", see "not a useful problem description [...]", above.

WhoDatSaint · Answer

&nbsp;Model: R6400|AC1750 Smart WiFi Router&nbsp;&nbsp;&nbsp; Is that accurate?&nbsp; R6400[v1] or R6400v2?&nbsp; Look for "Model" on theproduct label.&nbsp; Current firmware version?___________________________&nbsp;Model # R6400Current Firmware Version: 1.0.0.24Trying to update to Version:1.0.1.62_1.0.41****************************************************&gt; [...] I get Unable to download GUI language file from Netgear server.&gt; [...]&nbsp;&nbsp;&nbsp; "get" _how_?&nbsp; When you do _what_, exactly?____________________________________________________&nbsp;When I access routerlogin.net and select the option there to update firmware this is when I get the message that says Unable to download GUI language file from Netgear server.&nbsp;I have accessed routerlogin.net from multiple locations.&nbsp; I have&nbsp;logged in&nbsp;on my laptop which is running Windows 10(have used Microsoft Edge, Internet Explorer, Firefox, and Chrome browsers). I have also logged in on my Iphone using Safari Browser.&nbsp; I used the Nighthawk app and it stated an firmware udpate was available and directed me to routerlogin.net in my Safari Browser.&nbsp; Same error message from all of these.******************************************************&gt; [...] I've tried downloading the firmware from the website [...]______________________________&nbsp;&nbsp; Which file, exactly, did you download?I went to netgears website under support for the R6400 V1(which is the one I have) and clicked on the firmware link under the support section for this device. It downloaded a zip file to my laptop.********************************************&gt; [...] and unzip the file there's nothing there.&nbsp;&nbsp;&nbsp; You determined this _how_, exactly?&nbsp; "nothing", or not what youexpected, or what, exactly?&nbsp; An empty firmware kit is extremelyunlikely._______________________________Once I unzipped the file I went back to routerlogin.net and went through the steps to manually updated the firmware.&nbsp; When i did so it gave me a message that the file inside was .CHK.&nbsp; When i look in that folder I see the Firmware notes and the .cHK fill which apparently is not the one that it is looking for when I attempted to update the firmware through routerlogin.net.**********&gt; [...] Anyone have any recommendations&nbsp;&nbsp;&nbsp; Sure.&nbsp; Provide enough actual information that a reader who can't seewhat you have, or what you did, or what happened when you did it, mightbe able to understand all those things?&nbsp;&nbsp; Possibly relevant:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/x/m-p/2060035&nbsp;&gt; Tried using [...]&nbsp;&nbsp;&nbsp; Really shouldn't matter much.&nbsp; What you actually did with anybrowser, and what happened when you did it, would be interesting.&nbsp;&nbsp;&nbsp; "Tried" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.------------------------------------------My apologies for using a bad choice of words.*******************************************&nbsp;&gt; Using a free file unzip program. [...]&nbsp;&nbsp; Again, practically any unzip program should be able to extract thefiles from a Netgear router firmware kit.&nbsp; Including the File Explorer'sbuilt-in "Extract all..." feature.&nbsp;&nbsp;&nbsp; As for "Using", see "not a useful problem description [...]", above.---------------------------------------------------------------------Again, my apologies that I did not use acceptable terminolgy when trying to explain my issue.&nbsp;I have even used File Explorers Extract all feature and that didn't even work.&nbsp;&nbsp;I will continue to work at it using the link you provided above.&nbsp;Thanks for all the suggestions.***************************************

antinode · Answer

&gt; Model # R6400&gt; Current Firmware Version: 1.0.0.24&nbsp;&nbsp;&nbsp; Ok.&nbsp; That's old (but consistent).&nbsp;&gt; Trying to update to Version:1.0.1.62_1.0.41&nbsp;&nbsp;&nbsp; Why?&nbsp; I see two newer versions.&nbsp;&gt; Which file, exactly, did you download?&nbsp;&nbsp;&nbsp; Still a mystery.&nbsp; That was not a trick question.&nbsp;&gt; [...] It downloaded a zip file to my laptop.&nbsp;&nbsp;&nbsp; Did that "a zip file" have a name?&nbsp; Is it a secret?&nbsp;&gt; I have even used File Explorers Extract all feature and that didn't&gt; even work.&nbsp;&nbsp; Regarding "didn't even work", see "not a useful problem description[...]", above.&nbsp;&gt; Once I unzipped the file [...]&nbsp;&nbsp;&nbsp; So, something _did_ work?&nbsp; And you got what, exactly, when you didwhatever you did?&nbsp;&gt; [...] I went back to routerlogin.net and went through the steps to&gt; manually updated the firmware. [...]&nbsp;&nbsp;&nbsp; What, exactly, were these "the steps"?&nbsp;&gt; [...] When i did so it gave me a message that the file inside was&gt; .CHK.&nbsp;&nbsp;&nbsp; What was the actual message?&nbsp; Copy+paste is your friend.&nbsp;&nbsp;&nbsp; The firmware image file for an R6400[v1] is a ".chk" file.&nbsp; Forexample:$ unzip -l R6400-V1.0.1.62_1.0.41.zip
Archive:  R6400-V1.0.1.62_1.0.41.zip
  Length      Date    Time    Name
---------  ---------- -----   ----
 32104506  08-03-2020 04:46   R6400-V1.0.1.62_1.0.41.chk
      669  08-03-2020 04:55   R6400-V1.0.1.62_1.0.41_Release_Notes.html
---------                     -------
 32105175                     2 files&gt; Again, my apologies that I did not use acceptable terminolgy when&gt; trying to explain my issue.&nbsp;&nbsp;&nbsp; The problem is not "terminolgy".&nbsp; The problem is that I can't seewhat you're doing, or what happens when you do it, and yournon-descriptions provide no information other than "I'm unhappy."&nbsp; I cando practically nothing with "I'm unhappy."

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Firmware Update for R6400

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