NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware update for R7900 with Xfinity modem/router
I have an R7900 hardwired to an Xfinity XB6 Modem/Router. The Netgear app won't connect to the R7900 through wifi (I get an error message). If I unplug the modem input, I can get in but can't upgrade the firmware through the app because the R7900 is then no longer connected to the internet. I tried to manually update using a laptop connected by wire but the browser doesn't find the router when I type in http://www.routerlogin.net.
Any suggestions? Thanks
> [...] After confirming that the XB6 still showed that the R7900 was
> connected and the IP address had not changed, [...]Is the XB6 reporting its fond memories of the R7900-as-WAP, or are
those data current? Restart the XB6, and see if its story changes.> [...] Not sure if that means it never rebooted, Is somehow stuck in
> the reboot, or if the reboot was complete.Until you can talk to its management web site, it may not be possible
to tell.If the R7900 is really working (to some extent, at least), I'd cycle
the power, and see if its condition changes. Normally, the management
web site is fairly reliable, but if the settings got scrambled, it might
die (for no very good reason), but leave other functions operating.
When that fails, I'd try a settings reset (and manual
reconfiguration). Note that a settings reset should restore it to
normal-router mode, so, at that point, you ought to be able to connect
to nothing except (power and) a single computer, and reach it with a
"routerlogin" name.When none of that works, the last ditch is the TFTP recovery scheme.
8 Replies
Two options. Best would be to configure the modem/router so that is is bridged, not acting as a router. If you cannot do that then the R7900 should be configured as an access point (AP). Not good for network to have 2 routers on same network.
If you provide the modem/router model number and firmware version of the r7900, number not just latest, then maybe there can be more help.
> I have an R7900 hardwired to an Xfinity XB6 Modem/Router. [...]
Is the R7900 configured as a wireless access point? If so, then your
"Xfinity XB6 Modem/Router" should know its IP address.> [...] (I get an error message) [...]
What was the actual error message?
> [...] I tried to manually update using a laptop connected by wire
> [...]To what, the R7900 or the "Xfinity XB6 Modem/Router"?
> [...] but the browser doesn't find the router when I type in
> http://www.routerlogin.net."doesn't find"? What was the actual error message?
You don't need an Internet connection to load firmware into a device,
only to download the firmware from Netgear.Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions.From a computer which is connected directly to the R7900, I'd expect
those "routerlogin" names to work, but the (now non-default) IP address
of the R7900-as-WAP should also work.If you were desperate, then you could reset the settings on the
R7900, which should put it back into router mode, where a computer
connected to it should have no trouble using either a "routerlogin" name
or its default LAN IP address. After the update, you'd need to
reconfigure it back to WAP mode. But this desperation scheme shouldn't
be necessary.- Thanks antinode! I found the 7900's IP address using the Xfinity app and was able to get in. I used an ethernet connection and had to use Firefox as the browser as neither Edge or Explorer would work. I uploaded the firmware file with no problem and it seemed to go fine. I got a message that the router was rebooting and a little bit later lost the connection in Firefox. It was subsequently unable to reconnect even after I tried clearing the cache. The router seems to be working fine with great connection speeds, but after at least a half hour the amber Power LED continues to blink. According to the manual this indicates "The firmware is upgrading or the Reset button was pressed". Do I ignore this and it will eventually stop, or should I power on/off? Thanks again
