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Solved
Firmware V1.2.1.6_1.1.86 Connection Drop Out
Hi, Since updating the R8000P to the latest firemware (V1.2.1.6_1.1.86), the router will not connect to the internet, unless it is rebooted. Despite this inability to connect, it says 'internet s...
antinode wrote:
Did you try
resetting (and reconfiguring) the router after loading new firmware?This is probably the best advice to try first.
There is a manual for the R8000P somewhere at the end of this link:
>>>> R8000P | Product | Support | NETGEAR <<<<
See Reset button on page 12.
Remember, when you have a modem and router in the system you have to do things in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
> [...] the router will not connect to the internet, unless it is
> rebooted. Despite this inability to connect, it says 'internet status:
> good.'
How, exactly, did you determine that "the router will not connect to
the internet"? Some device or other had some problem or other? As
usual, showing actual actions with their actual results (error messages,
...) can be more helpful than vague descriptions or interpretations.
Apparently (from the web-browser interface?), the router seems to
think that it is connected. What's your evidence that it isn't? Did
you restart the device which exhibited the problem, instead of the
router?
> [...] this exactly coinsided after I updated it.
Did you try loading any older-version firmware? Did you try
resetting (and reconfiguring) the router after loading new firmware?
> Are netgear going to issue an urgent patch?
Many things are possible, but, even if there is a problem with the
new firmware, I wouldn't hold my breath.
antinode wrote:
Did you try
resetting (and reconfiguring) the router after loading new firmware?
This is probably the best advice to try first.
There is a manual for the R8000P somewhere at the end of this link:
>>>> R8000P | Product | Support | NETGEAR <<<<
See Reset button on page 12.
Remember, when you have a modem and router in the system you have to do things in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
Thanks, I agree hopefully reinstalling firemware and wiping settings will work.
Fingers crossed!