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Forum Discussion
Firmware won't Update
R7960P — Nighthawk X6S AC3600 Tri-Band WiFi Router
Firmware won't update. Autoupdate is enabled. I have tried manual updates but after the update downloads, I'm still on Version 1.4.1.50 and have the message saying an update to 1.4.1.68_1.3.28 is available.
Firmware Update Assistant
| New firmware is found. Do you want to update the firmware? (Yes) (No) | |
| Current Firmware Version | 1.4.1.50 |
| New Firmware Version | 1.4.1.68_1.3.28 |
I have tried updating by Wifi connection and also by direct ethernet cable connection to the router.
I have tried using the Update Assistant and also downloading the file, then browsing to the file and uploading to the router.
None of these methods have worked.
Any suggestions?
Thanks
4 Replies
I was able to update my 7960P while in wireless bridge mode. You might try AP or Bridge mode, see if it will manually update FW, then change back to router mode...If not, you'll need to contact NG support.
This did not work for me: I tried setting up Bridge Mode, but that left me without a router to talk to the internet. Next, the Nighthawk app and web browsers both would not allow access to my Nighthawk device and I was stuck. I had to do a factory reset to regain access.
BobtheBuilder99 wrote:
I tried setting up Bridge Mode, but that left me without a router to talk to the internet.
What made you do that? Bridge mode is an unnecessary waste of time.
You do not need access to the Internet to update your firmware.
Follow the instructions for a manual update. Avoid anything that involves wifi.
Download your firmware.
Disconnect the router from the network. Connect it to a PC. Then follow the update instructions.
Then reconnect the network.
It is easiest to do this after you have reset the R7960P.
As it is, I'm afraid you descriptions of what you have done are thin on details. For example, what are we to make of this?
"None of these methods have worked."
There are many way in which things "don't work". Each method has its own process and throws up its own messages. So "doesn't work" provides minimal diagnostic information.
Start here:
How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support
BobtheBuilder99 wrote:
R7960P — Nighthawk X6S AC3600 Tri-Band WiFi Router
Firmware won't update. Autoupdate is enabled. I have tried manual updates but after the update downloads, I'm still on Version 1.4.1.50 and have the message saying an update to 1.4.1.68_1.3.28 is available.
It isn't clear to me from your explanation how you went about the update. There is more to it than just downloading the firmware.
This is probably the most reliable, and safest, way do it.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
Maybe that's what you did but, as I said, that isn't obvious to me.
Unfortunately, this router has caused update problems for other people.
Search - NETGEAR Communities – R7960P firmware
In which case, using the above approach with the suggestion from FURRYe38 might be the solution.
