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Forum Discussion

Jjdawg's avatar
Jjdawg
Aspirant
May 13, 2021

Gateway password can be recovered via serial number?

So I notice. You can simply recover access to the gateway just with the serial number on the device. A neighbor, I played stupid with for a long time. But I’d like to be able to keep my gateway for longer then two days.

Everyday it’s changed, I don’t pay much attention and can’t speak more in the criminal activity. but is this seriously an option that can’t be disabled? Shocked..

5 Replies

    • Jjdawg's avatar
      Jjdawg
      Aspirant
      See I disable that fr the bat.

      However every time I note attacks in my logs,
      My passwords are 26 characters of scrambled numbers typed on an offline computer then encrypted. I’ve had someone confirm everything’s right, but the next day the gateway is incorrect and then it asks me for my serial to recover it?

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Jjdawg wrote:
    So I notice. You can simply recover access to the gateway just with the serial number on the device. A neighbor, I played stupid with for a long time. But I’d like to be able to keep my gateway for longer then two days.

    Everyday it’s changed, I don’t pay much attention and can’t speak more in the criminal activity. but is this seriously an option that can’t be disabled? Shocked..

    Kind of difficult to understand what you are saying.

     

    If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.