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diralex's avatar
diralex
Aspirant
Oct 07, 2016
Solved

Genie Network, R7800 details Status always : OFFLINE. Ios: 10.0.2 iphone 6s

Hi,   In genie app > Network Map > Router icon R700 > Details: The router R7800 status always is offline, But the router in the WEB Browser is online, (And it is online).   App version: 2.4.30...
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  • ElaineM's avatar
    ElaineM
    Oct 07, 2016

    diralex That's very strange. Did you try to delete the app and then reinstall it? 

    I'm unable to replicate it. 

     

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 07, 2016

Hello @diralex 

 

Welcome to the community!

 

Can you post a screenshot?

I'm using the latest iOS version too. 

Edit: Have you tried factory reset on your router?

 

  • diralex's avatar
    diralex
    Aspirant
    Oct 07, 2016

    THank ElaineM

    for your reply.

     

    The network Map is working very good (except the bug with the Traffic Meter mentioned earlier in other post).
    There is no problem with the Network Map.

     

    The issue is when i choose the ICON R7800 and press on DETAILS then i get a window with status: Offline.

     

    Please see the 2 attached screnshots.

     

    The first screenshot you see red line between the R7800 and the internet
    but this is not true because the internet working properly.

     

     

    MAP.png

     

    DETAILS.png

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Oct 07, 2016

      diralex That's very strange. Did you try to delete the app and then reinstall it? 

      I'm unable to replicate it. 

       

      • diralex's avatar
        diralex
        Aspirant
        Oct 07, 2016

        ElaineM ,

         

        Thanks to you a lot !!

         

        I just deleted and reinstalled the app and now the status is: Online.

         

        Well Done and have a nice day/night.

         

        Loui.