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Forum Discussion
Having trouble connecting a smart plug
I've several Vesync smart plugs connected to my router for several years, all of which connected without a problem, and wanted to add a couple more. The plug model is ESW01. Using their app the setup process gets to the "connecting to router" step and fails. All 6 of the plugs in the pack suffer the same fate. Their support was of little help. Is there possibly some router setting that is blocking the connection?
5 Replies
effe0525 wrote:I've several Vesync smart plugs connected to my router for several years, all of which connected without a problem, and wanted to add a couple more. The plug model is ESW01. Using their app the setup process gets to the "connecting to router" step and fails. All 6 of the plugs in the pack suffer the same fate. Their support was of little help. Is there possibly some router setting that is blocking the connection?
What is the model number of your router? Look on the label.
Make sure your mobile device where you are running the smart plug application is connected to the same Wi-Fi band as the smart plug. Most likely the 2.4 GHz band.
Physically how close is the smart plug you are trying to setup located from the router?
What is the model number of your router? Look on the label.
Netgear Nighthawk X4S
AC2600
Model: R7800
Make sure your mobile device where you are running the smart plug application is connected to the same Wi-Fi band as the smart plug. Most likely the 2.4 GHz band.
Selecting which band is part of the setup process for the plug. I did try setting the plug up out in the shed as well just in case it was trying to use 5g and I couldn't see it. The shed is out of range for 5g.
Physically how close is the smart plug you are trying to setup located from the router?
Only a few feet with no obstructions
effe0525 wrote:What is the model number of your router? Look on the label.
Netgear Nighthawk X4S
AC2600
Model: R7800
Make sure your mobile device where you are running the smart plug application is connected to the same Wi-Fi band as the smart plug. Most likely the 2.4 GHz band.
Selecting which band is part of the setup process for the plug. I did try setting the plug up out in the shed as well just in case it was trying to use 5g and I couldn't see it. The shed is out of range for 5g.
Physically how close is the smart plug you are trying to setup located from the router?
Only a few feet with no obstructions
You missed the point about the mobile device being connected to the 2.4 GHz band before you attempt to run the setup application. Your mobile device cannot be connected to the 5 GHz band when you are attempting to setup the plug to the 2.4 GHz band.
