NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BlakeAJ83's avatar
BlakeAJ83
Aspirant
Jan 01, 2017
Solved

Horrible speeds on 5 ghz

Had the R7800 for about a month, haven't had any problems until a few nights ago I noticed things loading very slowly on my phone so I ran a speed test on both 5ghz & 2.4ghz from my iphone I got similar results as to what I've posted below which I ran from my PC just now.  And it doesn't matter if I'm sitting 3 feet from the router I get the same results.  I did a full reboot of the modem and router. I haven't tried doing a factory reset just yet. I wanted to see if anyone else had a similar problem before doing so. I'm using WPA2-PSK [AES] on both frequencies. Router Firmware Version V1.0.2.12

 

5ghz test.pngThis is the speed I'm getting on 5ghz.

 

2.4ghz test.pngThis on the 2.4ghz, this is my normal speed that I'm happy with.

 

wired test.pngThis is wired speed on Windows 10 PC

 

 

Any suggestions would be appreciated.

Firmware
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jan 04, 2017

    Hi BlakeAJ83,

     

    Reload the latest firmware and reset the router to factory default. Manually reconfigure the router and check again.

8 Replies

  • BlakeAJ83's avatar
    BlakeAJ83
    Aspirant
    Jan 01, 2017

    Weird I can see them and they're set to public.

     

    Well i'll type them out:

     

    5ghz: 3.12 mb/s download; 3.62 mb/s upload; ping 10ms

     

    2.4ghz: 132.56 mb/s download; 10.21 mb/s upload; ping 10ms

     

    wired ethernet: 134.68 mb/s download; 10.16 mb/s upload; ping 9ms

    • TC_in_Montana's avatar
      TC_in_Montana
      Virtuoso
      Jan 01, 2017

      I see you say that the 5GHz speeds on your phone are bad...  do you have any PCs capable of hitting the 5GHz band?   That way you may be able to determine whether it is the PHONE causing issues or the Router causing the issues.

       

      Have you tried forgetting the wireless connection on your phone, then reconnecting to the 5GHz band on the phone?   Sometimes on my phone I find that my connection is bad and then forgetting and reconnecting it resolves the issue.

       

       

      • BlakeAJ83's avatar
        BlakeAJ83
        Aspirant
        Jan 01, 2017

        All speed test results are from a Win10 PC, which is normally wired, but I connected a wireless adapter just for testing purposes.

        So to be clear, I'm getting the same results from an iPhone 7, iPad, and Windows 10 PC, testing both 2.4 & 5 ghz bands.

         

        2.4 is running great and fast, but 5 is barely usuable, at one point i was getting 0.05 mb/s download speed.