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mickey7's avatar
mickey7
Aspirant
Sep 24, 2018
Solved

How do I use the Netgear Genie app -Step by Step

So Folks, HOW do I use the Genie app? No Clue. I have a Chromebook , so I can use the genie on it. Not compatible. I want to know how to change channel, if needed. etc. Please Help someone. I am a Ne...
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schumaku's avatar
schumaku
Guru - Experienced User
Sep 24, 2018

Dear Harold,

 

A Chromebook does run the very same Chrome browser as it's on e.g. Windows. Unclear ot me why you repeat mantra-like that the Chromebook should not be compatible with the "regular" (I'm reading the Web based Genie) login. As the Chrome browser has a very high market share, any related problems would show up here in the Netgear Community. 

 

What problems do you have on working the R6700 Web Genie from a Chromebook resp Chrome Browser?

Chromebook model, ChromeOS Version?

R6700, R6700v2, or R6700v3?
R7600[-|v1|v2] Firmware version? 

Many modern Chromebooks are supporting the installation and operation of Android Apps in the Stable Channel -> Chrome OS Systems Supporting Android Apps This would allow the installation and running Netgear Genie App (and in case it's a R6700v2 or R6700v3 also the Nighthawk App) right away on select Chromebooks, too.

Should this problem remain, and permitting some useful information can be provided, I'm happy to push this onto some Netgear desks.

 

Regards,

-Kurt

PS. Working for years on the road with an elderly Acer CB3-111 (no Android support yet), currently on Chrome OS v70 beta (64-bit).

mickey7's avatar
mickey7
Aspirant
Sep 24, 2018

OK, First off I have Version 2 of my R6700 Router. I was also very disappointed that this version is Not compatible for open source firmware, although I hear there is a possiblity of Tomato firmware. 

Secondly, I Apologize for my seemingly harsh tone earlier. I have just found out that I Can  reach my Netgear Genie page for my router. I simply wanted to check to see if I could find a different channel that might give me a faster signal. I Think I can sort out these things on my own. 

One last question, would you folks recommend my buying an extended warranty for any further problems I may have? Or.....will the Good folks here at this forum/ community be able to give me a hand with any subsequent issues? Thanks again so much . Harold.

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Sep 25, 2018
    mickey7 wrote:

    I simply wanted to check to see if I could find a different channel that might give me a faster signal.

    Wireless is always a variable target. Start providing more details about the systems where you expect a faster signal. As queried above already. Then about the environment where you want more performance. 

     

    mickey7 wrote:

    One last question, would you folks recommend my buying an extended warranty for any further problems I may have? Or.....will the Good folks here at this forum/ community be able to give me a hand with any subsequent issues? Thanks again so much . Harold.

    What levels of warranty and support does NETGEAR ProSupport for Home offer?  Different plans are available. While it's good to have an extended hardware warranty, it depends on your expectations when it comes to support. 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Sep 25, 2018

      I'm with schumaku, but I never pay for support. This place is good enough for most issues with Netgear hardware. It is more important to have a decent warranty.

       

      Whatever you do, avoid falling into the trap that has caught some of these poor souls:

       

      Tech Support a Scam - NETGEAR Communities

       

      Do not rush to a web search and call the number that comes up.

    • mickey7's avatar
      mickey7
      Aspirant
      Sep 25, 2018

      @Schmuaku , I don't have a warranty anymore. I had the original 90 days and I did not extend this. It would cost like 139.00 for a year. Mmmmmm....I don't know. I am looking for basic support and.... In case I do something Stupid( I have this before)  :)  , to be able to reach  someone at a moments notice to get my wifi/router up and running. 

      On another note, ( this question might not be appropriate for the community) I am considering changing this router, I have own this one for only a year. I looking to get one that has, or can download  firmware for open source to use with my VPN. Thanks again. Harold.