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Forum Discussion
How to activate Nighthawk X4 R7500v2 on Spectrum?
I have had spectrum internet at our cottage several years now. We have constantly had issues with frequent disconnects. We have a Spectrum Cisco Modem. We started with a cheap Netgear router and also had a netgear range extender. We decided to change to a Nighthawk AX4 RAX35 to see if it helped with all of the drops. We were still having issues and when the internet would go off and back on, no devices could rejoin the network until we were able to power cycle everything.
We had a Nighthawk X4 7500v2 we used for years with Mediacom without any issues and decided to swap the routers out hoping to fix the issue. Well the 7500 will not connect. We tried reconnecting the RAX35 and it no longer will connect either now.
Spectrum will not help because it is not their router. Funny thing is, I can connect my laptop directly to their modem and it will not connect to LAN unless I call them. Even after I power cycle the modem.
I can not figure out how to access the router admin through a computer any longer either. It just tells me to download the app and if I try to bypass and go through 192.168.1.1 or 192.168.0.1, routerlogin, etc it says no internet/can not connect.
I was able to get my android connected to the network without internet. I tried using the updated app to connect and the app can not see the router.
I have tried googling and YouTubing but I have not found anything that works. Does anyone have any insight?
Thank you!!
We had a Nighthawk X4 7500v2 we used for years with Mediacom without any issues and decided to swap the routers out hoping to fix the issue. Well the 7500 will not connect. We tried reconnecting the RAX35 and it no longer will connect either now.
Spectrum will not help because it is not their router. Funny thing is, I can connect my laptop directly to their modem and it will not connect to LAN unless I call them. Even after I power cycle the modem.
I can not figure out how to access the router admin through a computer any longer either. It just tells me to download the app and if I try to bypass and go through 192.168.1.1 or 192.168.0.1, routerlogin, etc it says no internet/can not connect.
I was able to get my android connected to the network without internet. I tried using the updated app to connect and the app can not see the router.
I have tried googling and YouTubing but I have not found anything that works. Does anyone have any insight?
Thank you!!
1 Reply
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
