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fabitorychter's avatar
fabitorychter
Aspirant
Sep 26, 2025

I can't get past the "Updating DST Adapter Information ..." spinning wheel

Have you found a solution?  The same thing is happening to me after a factory reset... I can't get past the "Updating DST Adapter Information ..." spinning wheel.   It was working well before the...
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FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 26, 2025

You will want to check out page 25 onward: https://www.downloads.netgear.com/files/GDC/R7300DST/R7300DST_UM_06Oct2015.pdf

  • fabitorychter's avatar
    fabitorychter
    Aspirant
    Sep 26, 2025

    I've just read. It doesn't seem to help. 

     

    The router can't connect to the update server (updates1.netgear.com) and Genie gets the "connection broken icon" below.  If I reload, I go either to the  "Updating DST Adapter Information ..." spinning wheel or a broken link page.

     

    My firewall is off.

     

    I am also trying with a wired connection but it doesn't seem to work.