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Forum Discussion
fabitorychter
Sep 26, 2025Aspirant
I can't get past the "Updating DST Adapter Information ..." spinning wheel
Have you found a solution? The same thing is happening to me after a factory reset... I can't get past the "Updating DST Adapter Information ..." spinning wheel. It was working well before the...
FURRYe38
Sep 26, 2025Guru - Experienced User
You will want to check out page 25 onward: https://www.downloads.netgear.com/files/GDC/R7300DST/R7300DST_UM_06Oct2015.pdf
fabitorychter
Sep 26, 2025Aspirant
I've just read. It doesn't seem to help.
The router can't connect to the update server (updates1.netgear.com) and Genie gets the "connection broken icon" below. If I reload, I go either to the "Updating DST Adapter Information ..." spinning wheel or a broken link page.
My firewall is off.
I am also trying with a wired connection but it doesn't seem to work.