I had my nighthawk R6900v2 connected to my centurylink modem C4000LG worked fine till now.

Question

I have a CenturyLink C4000LG modem/router and I have a Nighthawk R6900v2 router... I followed the instructions and it worked perfectly till I moved the modem months later and the ethernet cable came out... After I plugged the cable back in it would no longer connect to the internet... So I went through all the steps as the first time and it still will not connect to the internet... I contacted Netgear support through chat and still couldnt get it to work then they told me I had to contact my ISP to configure it right so I did I followed their instructions and nothing worked then they told me that I didnt even have my NetGear router set up right and nothing I did with their help would do any good... So im at a loss and could use some help please...&nbsp;

antinode · Answer

&gt; I have a CenturyLink C4000LG modem/router [...]&nbsp;&nbsp;&nbsp; Connected to what?&nbsp; Configured how?&nbsp; Which type of service fromCenturyLink?&nbsp; (DSL?&nbsp; Fiber?&nbsp; Other?)&nbsp;&gt; [...] and I have a Nighthawk R6900v2 router... [...]&nbsp;&nbsp;&nbsp; Why?&nbsp; What purpose does it serve?&nbsp; Extended wireless-networkcoverage, or new failure-mode possibilities, or what?&nbsp; Firmware version?&nbsp;&gt; [...] I followed the instructions and it worked perfectly [...]&nbsp;&nbsp;&nbsp; _Which_ "the instructions"?&nbsp;&gt; [...] till I moved the modem months later and the ethernet cable came&gt; out... After I plugged the cable back in [...]&nbsp;&nbsp; _Which_ "the ethernet cable"?&nbsp; A cable has two ends.&nbsp; For eachcable, what, exactly, does it connect to what, exactly?&nbsp; (Hint: If adevice has different types of Ethernet ports, then "connected to device"is not enough detail.)&nbsp;&gt; [...] it would no longer connect to the internet... [...]&nbsp;&nbsp;&nbsp; "it"?&nbsp;&nbsp;&nbsp; Pronouns can be dangerous when some of us can't see what you'redoing.&nbsp;&nbsp;&nbsp; _What_ "would no longer connect to the internet..."?&nbsp;&nbsp; None of that is a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp; A clear description of what _does_happen would be more useful than a vague description of what does _not_happen.&nbsp;&gt; [...] I went through all the steps as the first time [...]&nbsp;&nbsp;&nbsp; That might be useful information if anyone knew what happened "thefirst time".&nbsp; Sadly, at least some of us do not.&nbsp;&nbsp;&nbsp; Does the C4000LG show any evidence of an Internet connection?&nbsp;&nbsp;&nbsp; There must be at least a dozen LEDs on the R6900v2.&nbsp; Perhaps theywere included for a reason.&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.&nbsp; Look for theLED descriptions and "Troubleshoot".

LeeRoyy12345 · Answer

antinode&nbsp;wrote:&gt; I have a CenturyLink C4000LG modem/router [...]&nbsp;&nbsp;&nbsp; Connected to what?&nbsp; Configured how?&nbsp; Which type of service fromCenturyLink?&nbsp; (DSL?&nbsp; Fiber?&nbsp; Other?) My modem is connected to my NetGear router my modem is DSL&nbsp;&gt; [...] and I have a Nighthawk R6900v2 router... [...]&nbsp;&nbsp;&nbsp; Why?&nbsp; What purpose does it serve?&nbsp; Extended wireless-networkcoverage, or new failure-mode possibilities, or what?&nbsp; Firmware version? Extended wireless coverage Firmware version: v1.2.0.74. Firmware is up to date. No new Firmware is available at this time.&nbsp;&gt; [...] I followed the instructions and it worked perfectly [...]&nbsp;&nbsp;&nbsp; _Which_ "the instructions"? The instructions that came with the NetGear router&nbsp;&gt; [...] till I moved the modem months later and the ethernet cable came&gt; out... After I plugged the cable back in [...]&nbsp;&nbsp; _Which_ "the ethernet cable"?&nbsp; A cable has two ends.&nbsp; For eachcable, what, exactly, does it connect to what, exactly?&nbsp; (Hint: If adevice has different types of Ethernet ports, then "connected to device"is not enough detail.) The ethernet cable came out of the modem that connects to the NetGear router&nbsp;&gt; [...] it would no longer connect to the internet... [...]&nbsp;&nbsp;&nbsp; "it"? My NetGear router&nbsp;&nbsp;&nbsp; Pronouns can be dangerous when some of us can't see what you'redoing.&nbsp;&nbsp;&nbsp; _What_ "would no longer connect to the internet..."? My NetGear router&nbsp;&nbsp; None of that is a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp; A clear description of what _does_happen would be more useful than a vague description of what does _not_happen.&nbsp;&gt; [...] I went through all the steps as the first time [...]&nbsp;&nbsp;&nbsp; That might be useful information if anyone knew what happened "thefirst time".&nbsp; Sadly, at least some of us do not.Step[1: Locate your modem. Locate the modem supplied by your ISP. Disconnect any devices that are connected to it.Step 2: Unplug your modem. Unplug the power supply.Step 3: Plug in your modem. Plug in the modems power supply and wait for lights to turn on as before.Step 4: connect your Nighthawk. Use the provided Ethernet cable (or data cable) to te modemto your Nighthawk. Connectyour Nighthawk to the power adapter provided.Connect to routers wifi. Presson CONTINUE to go to Settings&gt; WiFi and join the routers wifi network. Then return to the Nighthawk app.&nbsp;&nbsp;&nbsp; Does the C4000LG show any evidence of an Internet connection? Yes my modem has internet connection&nbsp;&nbsp; There must be at least a dozen LEDs on the R6900v2.&nbsp; Perhaps theywere included for a reason.&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.&nbsp; Look for theLED descriptions and "Troubleshoot".&nbsp;

antinode · Answer

&gt; [...] Firmware version: v1.2.0.74. Firmware is up to date. No new&gt; Firmware is available at this time.&nbsp;&nbsp;&nbsp; Says who?&nbsp; I see "V1.2.0.76_1.0.1".&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Downloads.&nbsp; (For older versions, under Firmware and SoftwareDownloads, look for "View Previous Versions".)&nbsp; Find the kit(s).Download the kit(s) you want.&nbsp; Read the "Release Notes" file forinstructions.&nbsp; (In the User Manual, look for "firmware", and,especially, for a topic like "Manually Upload Firmware to the Router".)When that fails because of a deficient User Manual, try:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/23960&nbsp;&nbsp;&nbsp; And that's why it's helpful to reveal what you're actually doing andobserving, as opposed to simply asserting your conclusions.&nbsp;&gt; [...] The instructions that came with the NetGear router&nbsp;&nbsp;&nbsp; Do you really believe that that's an adequate description of what youdid?&nbsp; Because there's only _one_ possible way to follow thoseinstructions?&nbsp; No user decisions at all?&nbsp;&gt; [...] The ethernet cable came out of the modem that connects to the&gt; NetGear router&nbsp;&nbsp;&nbsp; Yow.&nbsp; Which part of "not enough detail" did you find confusing?&nbsp;&gt; _What_ "would no longer connect to the internet..."? My NetGear router&nbsp;&nbsp;&nbsp; How, exactly, did you determine that?&nbsp;&gt; [...] A clear description of what _does_ happen would be more useful&gt; than a vague description of what does _not_ happen.&nbsp;&nbsp;&nbsp; Still true.&gt; Step 3: Plug in your modem. [...]&nbsp;&nbsp;&nbsp; Plug it into what?&nbsp; Do you mean plug its DSL cable into it, or itspower cable, or some Ethernet cable, or what, exactly?&nbsp;&gt; [...] Plug in the modems power supply and wait for lights to turn on&gt;&nbsp;as before.&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see them now, just as I couldn'tsee them before, so I don't know what they might indicate or haveindicated.&nbsp;&gt; Step 4: connect your Nighthawk. Use the provided Ethernet cable (or&gt; data cable) to te modemto your Nighthawk.&nbsp;&nbsp;&nbsp; See "For each cable, [...]", above.&nbsp; Look especially for "not enoughdetail".&gt; Connect to routers wifi. [...]&nbsp;&nbsp;&nbsp; "Connect" _what_ "to router[']s wifi"?&nbsp;&gt; [...] Then return to the Nighthawk app.&nbsp;&nbsp;&nbsp; I'd try using a web browser, instead of any Netgear-supplied app.It's explained in the R6900v2 User Manual.&nbsp;&gt; Yes my modem has internet connection&nbsp;&nbsp;&nbsp; How, exactly, did you determine that?&nbsp; Did you connect somecomputer/device to it in some way, or are you looking at its LEDs, orwhat, exactly?&nbsp;&gt; [...] Look for the LED descriptions and "Troubleshoot".&nbsp;&nbsp;&nbsp; Did you?&nbsp; As with the indicators on the C4000LG, I also can't see theindicators on the R6900v2.&gt; [...] Extended wireless coverage [...]&nbsp;&nbsp;&nbsp; In the R6900v2 User Manual, look for "Use the Router as a WiFi AccessPoint Only".&nbsp; Or did you configure the C4000LG as a modem-only ("bridgemode")?&nbsp; Generally, using one full-function router works better thancascading multiple full-function routers.

LeeRoyy12345 · Answer

antinode&nbsp;wrote:&gt; [...] Firmware version: v1.2.0.74. Firmware is up to date. No new&gt; Firmware is available at this time.&nbsp;&nbsp;&nbsp; Says who?&nbsp; I see "V1.2.0.76_1.0.1".Says the Nighthawk app... What I just randomly made that up???&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Downloads.&nbsp; (For older versions, under Firmware and SoftwareDownloads, look for "View Previous Versions".)&nbsp; Find the kit(s).Download the kit(s) you want.&nbsp; Read the "Release Notes" file forinstructions.&nbsp; (In the User Manual, look for "firmware", and,especially, for a topic like "Manually Upload Firmware to the Router".)When that fails because of a deficient User Manual, try:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/23960&nbsp;&nbsp;&nbsp; And that's why it's helpful to reveal what you're actually doing andobserving, as opposed to simply asserting your conclusions.&nbsp;&gt; [...] The instructions that came with the NetGear router&nbsp;&nbsp;&nbsp; Do you really believe that that's an adequate description of what youdid?&nbsp; Because there's only _one_ possible way to follow thoseinstructions?&nbsp; No user decisions at all?&nbsp;&gt; [...] The ethernet cable came out of the modem that connects to the&gt; NetGear router&nbsp;&nbsp;&nbsp; Yow.&nbsp; Which part of "not enough detail" did you find confusing? Well what exactly do want to know???&nbsp;&gt; _What_ "would no longer connect to the internet..."? My NetGear router&nbsp;&nbsp;&nbsp; How, exactly, did you determine that? Commonsense my modem works just fine&nbsp;&gt; [...] A clear description of what _does_ happen would be more useful&gt; than a vague description of what does _not_ happen.&nbsp;&nbsp;&nbsp; Still true.&gt; Step 3: Plug in your modem. [...]&nbsp;&nbsp;&nbsp; Plug it into what?&nbsp; Do you mean plug its DSL cable into it, or itspower cable, or some Ethernet cable, or what, exactly? You wanted to know about the instructions that I folloiwed so I gave you the instructions word for word....&nbsp;&gt; [...] Plug in the modems power supply and wait for lights to turn on&gt;&nbsp;as before.&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see them now, just as I couldn'tsee them before, so I don't know what they might indicate or haveindicated.&nbsp;&gt; Step 4: connect your Nighthawk. Use the provided Ethernet cable (or&gt; data cable) to te modemto your Nighthawk.&nbsp;&nbsp;&nbsp; See "For each cable, [...]", above.&nbsp; Look especially for "not enoughdetail".&gt; Connect to routers wifi. [...]&nbsp;&nbsp;&nbsp; "Connect" _what_ "to router[']s wifi"? I guess you lack simple comprehension skills...&nbsp;&nbsp;&gt; [...] Then return to the Nighthawk app.&nbsp;&nbsp;&nbsp; I'd try using a web browser, instead of any Netgear-supplied app.It's explained in the R6900v2 User Manual. The manual told me to download the app...&nbsp;&gt; Yes my modem has internet connection&nbsp;&nbsp;&nbsp; How, exactly, did you determine that?&nbsp; Did you connect somecomputer/device to it in some way, or are you looking at its LEDs, orwhat, exactly? As I stated before my internet was working just fine before I connected my Nighthawk router and worked just fine after I connected my Nighthawk router then when the ethernet cable popped out of the modem going to the nighthawk router and I connected it back it no longer would connect to the internet...&nbsp;&nbsp;&gt; [...] Look for the LED descriptions and "Troubleshoot".&nbsp;&nbsp;&nbsp; Did you?&nbsp; As with the indicators on the C4000LG, I also can't see theindicators on the R6900v2.&gt; [...] Extended wireless coverage [...]&nbsp;&nbsp;&nbsp; In the R6900v2 User Manual, look for "Use the Router as a WiFi AccessPoint Only".&nbsp; Or did you configure the C4000LG as a modem-only ("bridgemode")?&nbsp; Generally, using one full-function router works better thancascading multiple full-function routers.&nbsp;

antinode · Answer

&gt; Says the Nighthawk app... What I just randomly made that up???&nbsp;&nbsp;&nbsp; How would I know out of what you're pulling any of this stuff?&nbsp;&gt; How, exactly, did you determine that? Commonsense my modem works&gt; just fine&nbsp;&nbsp;&nbsp; Your "Commonsense" might work for you, but, being rational, I preferactual facts.&nbsp;&gt; [...] I guess you lack simple comprehension skills...&nbsp;&nbsp;&nbsp; Perhaps you're right.&nbsp; I'll stop wasting your time with my feebleattempts to extract a useful problem description from you.&nbsp; My time isclearly worth more to me than it is to you.&nbsp;&gt; [...] when the ethernet cable popped out of the modem [...]&nbsp;&nbsp;&nbsp; Did you damage the cable?&nbsp; Did you put it back where it had been?&nbsp; Isthere any indication that it works?&nbsp; Does a different cable workdifferently?&gt; [...] and I connected it back [...]&nbsp;&nbsp;&nbsp; To _what_?&nbsp; Did you read any of that "For each cable, [...]" request?&nbsp;&nbsp;&nbsp; I wish you the best of luck in your attempts to get useful advicebased on practically no useful information.&nbsp; I've grown tired of trying.

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I had my nighthawk R6900v2 connected to my centurylink modem C4000LG worked fine till now.

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