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tosh30's avatar
tosh30
Aspirant
Aug 12, 2021
Solved

Insight basic portal issue

I have a Guest SSID that works as an open network.  When I turn on captive portal, that works too.  When I turn on and add a Redirect URL, the redirect does not work at all.  Any issue with this field?  I have a website that worked when we were using Comcast's WiFi pro, and is still works now.  Is there a bug with this field?  Is there a specific format, like leave out https:// or www?  Thanks for any suggestions.

  • tosh30's avatar
    tosh30
    Aug 13, 2021

    I'll repeat the process in the Insight community page.  Marking this as Resolved to close it here.

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

     

    or even here:

     

    NETGEAR Insight Network Management - NETGEAR Communities


    The WAC540 isn't much like the routers covered in this section and Insight is its own thing.

     

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

    • tosh30's avatar
      tosh30
      Aspirant

      Thanks for the advice, and for asking the moderator to move the message.  Didn't realize that I selected the wrong category, as my eyes were red from trying 100 ways to get it to work.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        tosh30 wrote:

        Didn't realize that I selected the wrong category, as my eyes were red from trying 100 ways to get it to work.


        Easily done. This place is a mess.