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gllong21620's avatar
gllong21620
Tutor
Dec 03, 2020
Solved

Intermittent WiFi drop out

A couple of months ago I added the ex6400 mesh extender to my network.  Since that addition, I get intermittent drop outs on both 2.4ghz and 5ghz.  The network was excellent before the extender.  

last night unplugged extender and no problems.  All firmware is up to date.  Suggestions?   I am lost 

 

thanks

  • plemans's avatar
    plemans
    Dec 03, 2020

    With the router being the backbone of the system, the R7000 (even though it works fine without the extender) could be the issue. 

    since you updated the firmware, has a factory reset and clean install ever been done on it? 

    If not, that's where I'd start. 

    If it has, then I'd start by installing version 1.0.9.42 of the firmware to the R7000. then factory reset/clean install on it. (clean install=not from a backup configuration)

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 03, 2020

    What firmware is on the R7000? This is key as the R7000 isn't known for the best firmware out there. 

    What firmware is on the EX6400?

    What size is your home? how many levels?

    What are the interior walls made of? 

    How far from the router are you?

    Have you tried moving the extender around? 

    Or changing wireless channels that are being broadcast on? 

    • gllong21620's avatar
      gllong21620
      Tutor
      Dec 03, 2020

      Thanks for your reply.

       

      R7000 firmware is V1.0.11.106_10.2.100

      EX6400V2 firmware is V1.0.0.128

       

      Home is 1900 sq Ft, 2 stories.  Wall all wood studs with drywall.   
      issue happens on first floor where router and extender are located.   Happens with 1-10 ft from either.   

      I have not tried moving the extender.

       

      any advice is appreciated.

       

      thanks

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 03, 2020

        With the router being the backbone of the system, the R7000 (even though it works fine without the extender) could be the issue. 

        since you updated the firmware, has a factory reset and clean install ever been done on it? 

        If not, that's where I'd start. 

        If it has, then I'd start by installing version 1.0.9.42 of the firmware to the R7000. then factory reset/clean install on it. (clean install=not from a backup configuration)