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AusRodders's avatar
AusRodders
Aspirant
Jan 12, 2021

Intermittently can't connect wireless devices to Netgear AC1900

Hi,

I have recently installed a Nighthawk AC1900 in a new house. I'm running the latest firmware. The modem connects to the internet and wired devices no problem. But when I start to connect multiple wireless devices (and I have 3 teenage kids so they have quite a few), some devices connect to the router but then say "No Internet" despite the fact that other devices continue to remain connected without an issue. I suspect it's an issue with devices conflicting. I've tried giving all the devices reserved addresses but the modem doesn't seem to recognise the device when it reconnects and hence doesn't give the device its assigned IP address.

I'd love some help troubleshooting this issue. Apologies in advance if I've reposted the same issue as someone else but my searching didn't reveal any similar problems.

Thanks for your help.

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 12, 2021
    AusRodders wrote:
    ..when I start to connect multiple wireless devices (and I have 3 teenage kids so they have quite a few), some devices connect to the router but then say "No Internet"

     

    What devices say this?

     

    AusRodders wrote:

    despite the fact that other devices continue to remain connected without an issue. I suspect it's an issue with devices conflicting.

     

    I suspect that you are right. The problem is on the devices rather than the router. Hence the question above.

     

    What device do you have. AC1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Is the Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0 listed in your footer involved in this in anyway? Or did you just click the first thing that popped up when you wrote your message?

    • AusRodders's avatar
      AusRodders
      Aspirant
      Jan 13, 2021

      Thanks very much for your reply. I'll check the model when I get back home from work. It was an "educated guess" rather than an accurate choice :)

      • AusRodders's avatar
        AusRodders
        Aspirant
        Jan 13, 2021

        OK it's definitely the D7000 Nighthawk AC1900 VDSL/ADSL Modem Router. Any suggestions will be greatly appreciated.