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cmkhetwal's avatar
cmkhetwal
Tutor
Jun 08, 2020
Solved

Internet Drop and Does not connect to PPPOE

Hi Team,

 

i bought this new router netgear AC1750 Smart Wifi Model R6350. this router does not connect directly with PPPOE connection. also if connect it via DHCP from the other router then also the internet drops in every few minutes. this is not the problem with other wifi router. please help me in setting up this properlly. if i have to disable something as everything is pretty much default.

 

Thanks

 

  • cmkhetwal's avatar
    cmkhetwal
    Jun 15, 2020

    Hi , 

     

    Its connected now and working fine. the problem was with the ISP side for PPPOE. Actually we have to use static ip from the ISP side with netgear router. in other routers dynamic IP is working fine. 

     

    so today i asked the ISP to give me the static IP, then i connected my netgear router directly via PPPOE and it worked.

     

    Thanks

     

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 09, 2020

    What gateway are you connecting to? 

    How are you doing the setup? 

    the R6350 doesn't have an integrate modem so how your hooking it up is important and to what you're hooking it up to. 

    What firmware is on the R6350?

    • cmkhetwal's avatar
      cmkhetwal
      Tutor
      Jun 11, 2020

      What gateway are you connecting to?  i am trying to connect the PPPOE via EPON ONU Modem Fiber Optic

       

      How are you doing the setup? Just going into router and selecting yes my internet required password. but does not connect with that username and password.

       

      the R6350 doesn't have an integrate modem so how your hooking it up is important and to what you're hooking it up to. 

      What firmware is on the R6350? That is "V1.1.0.66_1.0.1"

       

      My Connection:-

      Internet terminates on EPON ONU Modem Fiber Optic Device

      From EPON i connect lan cable to WAN port of Netgear Router

      Then Select yes my internet needs a password

      Choose the PPPOE and put the username and password.

      then click apply

      it applies but did not connect to internet. does not even get an ip address from EPON Device

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      Thanks

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 11, 2020

         EPON ONU

        That doesn't tell me what gateway you're using. All it tells me is that its an ethernet passsive optical network with an optical network unit. 

        Any special characters in the login password?

        Did you try contacting your isp? I have a feeling they've connected a router or 2 to their service and might know the best setup method by provider.