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Forum Discussion

Aspirant

Sep 27, 2016

Solved

Internet drops R7000

Hello, I'm experiecing Internet Drops on my R7000 router. The router is placed behind a Ubee (Ziggo) modem in bridged mode and the problem occurs on LAN and Wifi connections. I read on other...

Troubleshooting

Ger1234
Jan 07, 2017
Didn't have time to run wifi speedtests, but everything is still pretty stable (at least not noticeable) with the last settings I made.
I wil close this topic, with the accepted solution of disabling QoS.

NETGEAR Employee Retired

Sep 30, 2016

Hi Ger1234,

1. What is the firmware version of the router? If it is not on the latest, try to update the firmware.

2. How often the dropping of connection happens? What's is the interval?

JamesGL

Community Team

Ger1234
Aspirant
Oct 01, 2016
Hi James,

1. My firmware version should be the last one V1.0.7.2_1.1.93
2. I use this tool to check the speed https://www.ziggo.nl/speedtest?ecmp=sbr-307-13908&gclid=CLPSsKbfnc8CFUUq0wodVkQJMA&gclsrc=aw.ds&dclid=CKeSwKbfnc8CFdMD0wodpnIJ0w
Normally this should give a straight line on 150Mbit, now it shows anaverage around the 100Mbit. The interval is random

I'm not sure, but maybe it started to be unstable since the last firmware (or maintenance on Ziggo side??)

Regards,
Gerhard
- JamesGL
  NETGEAR Employee Retired
  Oct 03, 2016
  
  Hi Ger1234,
  
  Can you provide me the screenshot of the statistics of the Internet port. Use the link below on how to check it.
  
  http://kb.netgear.com/app/answers/detail/a_id/24222/~/how-do-i-display-internet-port-statistics-on-my-nighthawk-router%3F
  
  JamesGL
  
  Community Team
  - Ger1234
    Aspirant
    Oct 05, 2016
    Hi James,
    
    The screenshot you requested.
    
    Regards,
    Gerhard