Internet drops R7000

Hi Kryptonix,

The change you suggest didn't work, I changed it back to 1300Mbit, but unfortunatelly the max. speed I now have is 0,25 MBit and it looks like I dont seem to get it back to the faster instable situation.....

(Rebooted modem and router)

I also did some checks again with only the modem and not the router in between and everytime I test the speed is stable at 150Mbit, so it must be related to the router or combination with dutch ISP's (because you mentioned KPN fiber also gave you the same problems).

JamesGL:

Is this something Netgear can have a look at?

I'm not the only one having this problem. Do you know a way I can get back to the intable faster situation (without going back to factory defaults)?

Are there more things I can try? Turning off Wifi 5Ghz if that could cause the problem or going back to another firware version?

Thanks for your effort.

Regards,
Gerhard

Little lost now.

I started a download with a speed om 2,5 mb (screenshot 1, which is correct because ), but when I use the Ookla speedtest at the same time I get a time-out with a speed of 0Mbit (screenshot 2)......

Regards,

Gerhard

Hi all,

Could you try to load the previous firmware and check the connection speed. Make sure to test the connection on wired.

JamesGL
Community Team

Hi James,

Flashed back to 1.5.7 and that seems to resolve a lot of issues. But firmware version 1.7 seems to reduce the range of 5ghz so much that the drops/no connections seem to appear.

What I've also changed to make sure everything works is;

• Changed the MTU to 1472, my max MTU size using ping 
• Reset - flashed - reset sequence to make sure no leftover configurations
• After new firmware reset all connections on devices - delete network preferences on the device to make sure there are also no confugurations saved
• Put the antennas in a classic \ | / but aimed at the spots where I need the beamforge to go to.
• Enabled WMM
• Disabled Webtracker
• Disabled QoW up and down

This seems to work but the range is still not what I expected, If I move my laptop directly next to the router (in the beamforge) my max signal percentage used to be around 71% with this setup it's 79/82%.

Hopefully this helps.

Kryptonix

Hi James and kryptonix,

Sorry I couldnt respond sooner, I was on holiday.

Is it wise to reset to factory defaults first (current firmware version and if necessary to previous)?

Regards,

Gerhard

Hi Ger1234,

It depends. If the issue does not persist after the downgrade then no need to reset but if it does then reset should follow.

JamesGL
Community Team

Hi James,

My connection seems pretty stable at the moment (last 2 weeks) and I haven't changed anything.

Ziggo had done some maintenance, maybe that helped some how.

The only thing that doesn't work is the Ookla speedtest (only see a speed of 0,25mbit instead of 150mbit).

When I run other tests, like download tests with large files the downloadspeed is correct.

I don't know if Kryptonix is still having problems, otherwise we could close this thread in my opinion.

Regards,

Gerhard

Hi Ger1234,

Try using the speed test site of your ISP if they have one. I am not really about the result of the Ookla.

JamesGL

Community Team

Hi James,

My ISP uses Ookla (speedtest Ziggo).

I flashed back to the previous version, no differences so far.

Will run some more tests this week.

Regards,

Gerhard

Hi Ger1234,

Looking forward for more updates from you.

JamesGL

Community Team