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Forum Discussion
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Is this a Joke?
I just received an email from Netgear about security improvement through a firmware update, that's fine (Screenshot attached).
But, the firmware is the same version I've had since setting up this router 2 months ago. Is this a Joke from netgear?
No, Its a poorly designed email setup for updates. I've gotten the emails in the past as well. Its a good reminder for some but for those of us who update regularly, its a waste.
6 Replies
No, Its a poorly designed email setup for updates. I've gotten the emails in the past as well. Its a good reminder for some but for those of us who update regularly, its a waste.
Updates in general seem to be a joke to Netgear. They've known about the R7000 fimware issues for MONTHS, and it's been radio silence from them. It's like they want their customers slating them on their own forums, and want us recommending other brands.
Thats a challenging one. I agree companies should do a little more in support of firmware.
But from netgears perspective (I'm not an employee), they're ramping up production on wireless 6 (AX) products. When you're developing a new product line for release and investing in new technology (AX), do you keep your firmware teams working on older generation products or having all hands on deck to try to get the AX devices running? From a supporting your customers perspective, you should be ironing out bugs on already purchased product. From a company perspective, you have to get your flagship product and new line devices running so they have a smooth release.
so its a challenge balancing resources when new releases are coming out.
I also get these late emails. I think NG just wants to make sure you're on the latest firmware, in case you've forgotten to upgrade
