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3bhill's avatar
3bhill
Initiate
Apr 09, 2022
Solved

Issue with Wi-Fi network not showing up even though my router is “online”

The other day my internet was working just fine, but for some reason it randomly went out. When I try to find my Wi-Fi network, it doesn’t even appear but yet my router says it’s “online”. Don’t know what to do from here. I called Xfinity and they said it has to do with the router. I tried unplugging everything and plugging it back in, but nothing seems to work. Thoughts? Thank you.
  • Do devices hardwired into the router work? 

    Maybe the wifi on/off button got hit. Push and hold it for 2 seconds. 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Do devices hardwired into the router work? 

    Maybe the wifi on/off button got hit. Push and hold it for 2 seconds. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        Might mark it as solved so others aren't still trying to fix it then 🙂