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rnthom54's avatar
rnthom54
Aspirant
Apr 30, 2021
Solved

Model R7000 - The router just doesn't work after a factory reset to clear my password

Well, after many re-sets and such the router will not produce a wifi signal. I've completely unplugged everything at least 3 times and started fresh just like it came out of the box and it still won't work. any thoughts? It was working fine until I did a factory reset to clear my old password that I couldn't remember and such.

  • Kitsap's avatar
    Kitsap
    May 01, 2021

    Some information that would be helpful is the brand name and specific model number of your modem.  If it is just a modem, not a problem.  If it is a combination modem and router there can be issues.

     

    The default Wi-Fi password is printed on the nameplate on the router.  It is case sensitive.  The Wi-Fi SSID and password are part of the firmware default settings that are put in place after a reset.

     

    Connecting to the Wi-Fi from a phone should work fine.  Your understanding about configuring a router via a phone app is completely wrong.  I repeat, attempting to configure the router via a phone is a fools errand.  Contrary to your understanding or any advertisements from a manufacturer, if all you have access to is a phone for configuration, you are stuck.

5 Replies

  • Looking at the row of LED's on the front.  The last two on the right side are a combination indicator/switch.  The far right is WPS and the next one toward the left is Wi-Fi radio on/off.  Most likely it has been accidently switched off.  With the router powered on, press and hold the radio on/off switch for a few seconds.  Release and wait a few seconds for the radio to come on.

     

     

    • rnthom54's avatar
      rnthom54
      Aspirant

      Thanks for the quick response but there is still no response.The indicator light for the radio is lit so I'm assuming it's active. When I try to connect to the wifi on my iPhone it's asking for a password. I don't know what password it's asking for. After a factory reset I thought the passcode was "password". But that doesnt work either. When I go to the NightHawk app, it's saying "Router Not Found"

      • Kitsap's avatar
        Kitsap
        Master

        Now you are changing your story.  Your original post said the router doesn't work and there was no Wi-Fi signal.  Now you say it is working and there is a signal that asks you for a password.  Which is it??

         

        Attempting to configure and manage a router via a phone app is a fools errand.  To configure a router, get a real computer and connect it to the router via an ethernet cable.

         

        In general, after a firmware default reset, the password for access to the configuration screens is "password" without the quotes.  The password for the Wi-Fi is printed on the tag on the router.