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ptdemers's avatar
ptdemers
Follower
Jul 01, 2023

mY MAC says I'm not connected to WiFi and I don't know why. My 7000v2 looks ok.

I thought I had nether on the phone and I wanted to reseat my modem to prior settings before talking with HP for a new printer last month which I returned.  Meantime, my modem isn't running right. what's going on!

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 02, 2023

    Is that a C7000v2 by chance? 

    What channel configurations are currently set on the router?  
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.


    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

     

    ptdemers wrote:

    I thought I had nether on the phone and I wanted to reseat my modem to prior settings before talking with HP for a new printer last month which I returned.  Meantime, my modem isn't running right. what's going on!