NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Need Help! Nighthawk AC1900 Router (R6900P) reboots when I leave with cellphone
So my Nighthawk AC1900 Smart WiFi Router (R6900P) will disconnect from the internet/reboot whenever I leave the house or disconnect my phone from the wifi. My cellphone does contain the nighthawk app. However when other people connected to the wifi leave or disconnect. It does not reboot. I can't find it anywhere.
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?
TheJ-Man wrote:
So my Nighthawk AC1900 Smart WiFi Router (R6900P) will disconnect from the internet/reboot whenever I leave the house or disconnect my phone from the wifi.Freaky.
Do the logs for the R6900P show anything useful?
