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Forum Discussion

hs245harsh's avatar
Oct 08, 2021

Netgear EX 6250 Not connecting to devices

Hi, My WIFI Mesh Extender EX6250 is not connecting to devices, each time i have to restart the extender to connect to any device.

Please help me on how to resolve this issue.

13 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What version do you have? 

    what firmware is on the extender? 

    what router is it connected to? 

    Did you set it up using wps or the installation wizard? 

    • hs245harsh's avatar
      hs245harsh
      Tutor

      This is with Model no. - EX6250

      Firmware Version - V1.0.0.134

      This extended is connected to DBC 5GHZ router model no. BC-323DAC-HGX

      I have installed this Extender EX6250 through Nighthawk application

       

  • plemans's avatar
    plemans
    Guru - Experienced User

    when its "not connecting" what actual error are you getting or seeing? 

    Also, you might try upgrading to the 1.0.0.146 firmware, then do a factory reset/reinstall. 

    • hs245harsh's avatar
      hs245harsh
      Tutor

      It does not give any error in mobile or laptop it tries to connect with the circle sign and after a minute or two it switches to other network same thing applies if i try to connect mobile, iphone, laptop. But if i restart the extender than i can connect everything to it..... and if i go away from the network range and come back in the range then it does not connect to the devices and the above point continues until i restart the router

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        did you try upgrading the firmware then factory resetting/reinstalling? 

        Also, are you using the mesh function? (one wifi?)