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Forum Discussion
Netgear Nighthawk Genie App Admin Account
Hello,
we have had this router for 3 years and never downloaded the NIghthawk app. Trying to do that now and it's asking for an Admin Username and Password. Since we never created this before (or at least I don't think we did), I'm having trouble getting through this step on the app. Any help or guidance on how to recover this?
I have gone to routerlogin.net and tried the generic "admin" and "password" and neither work right now.
Thanks!
5 Replies
anelson87 wrote:
we have had this router for 3 years and never downloaded the NIghthawk app. Trying to do that now and it's asking for an Admin Username and Password.
Downloading apps to your mobile device is in the hands of either Android or Apple, depending on which version you want to install.
So, tell us what you are doing and where things go wrong. Then maybe someone can help.
- Good point! We tried my husband’s android and my iPhone and get stuck on this local login screen. Cannot get to a password reset and the default isn’t working. Any ideas?? Image attached
OK. So the Nighthawk app is installed.
That screen is the way into the router. But before you can use it you need to be connected to the wifi from the router. That has its own SSID and password.
If the default router password (password) does not work in the app, try it in the browser's graphical user interface (GUI).
If that doesn't work, and you haven't changed the password, that points to something else on the network.
What modem, if there is one, sitting between the router and the Internet?
You need to get into the app with local access before you can enable Anywhere Access.
It might be easier to set that up with the
They have changed the name of this from Remote Management.
Enabling your router's remote management | Answer | NETGEAR Support
