On both my PC and phone websites fail to load then I refresh the page and they load, youtube videos and netflix fails to load the video stills just apearing as grey boxs and my cctv keeps loosing connection, these issues have only started since installing the new router.

Netgear engineering finally called, a day late. I was not able to talk to them. Finally was able to get them the info they needed to troubleshoot 2 days later. Hopefully, they will now begin to really look into the DNS issue and fix the firmware.

Since installing the new router or since updating firmware? What firmware version are you on?What modem/gateway are you connected to?

Since installing the new router, the nighthawk is connected to my virgin media superhub 3 which is running in modem mode, the firmware virsion of the nighthawk is 1.0.4.74. Followed all the standard setup, I'm pretty tech savvy and have tried all the usual things like resetting both superhub and nighthawk to factory, my PC is connected wirlessly but only 1m away from router and if I disconnect the nighthawk and connect directly to superhub the issues stop.

The superhub is a modem/router combo device in itself. https://kb.netgear.com/30186/What-is-Double-NAT it causes a double nat. I've read of the rare person being able to get their superhub in passthrough/modem only successfully. But others have either had to resort to putting the netgears IP address into the superhubs DMZ or using the netgear in access point mode.

the superhub is already running in modem mode only

Netgear Nighthawk x6 R8000 failing to load websites

12 Replies

plemans
Guru - Experienced User
Sep 01, 2021
Since installing the new router or since updating firmware?

What firmware version are you on?
What modem/gateway are you connected to?
- icpruleuk
  Aspirant
  Sep 01, 2021
  Since installing the new router, the nighthawk is connected to my virgin media superhub 3 which is running in modem mode, the firmware virsion of the nighthawk is 1.0.4.74.
  
  Followed all the standard setup, I'm pretty tech savvy and have tried all the usual things like resetting both superhub and nighthawk to factory, my PC is connected wirlessly but only 1m away from router and if I disconnect the nighthawk and connect directly to superhub the issues stop.
  - plemans
    Guru - Experienced User
    Sep 01, 2021
    The superhub is a modem/router combo device in itself.
    
    https://kb.netgear.com/30186/What-is-Double-NAT
    
    it causes a double nat. I've read of the rare person being able to get their superhub in passthrough/modem only successfully.
    
    But others have either had to resort to putting the netgears IP address into the superhubs DMZ or using the netgear in access point mode.

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Netgear Nighthawk x6 R8000 failing to load websites