NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

slsutton6's avatar
slsutton6
Aspirant
Jan 28, 2017
Solved

Netgear R7500v2 not broadcasting 5G network

Hello all,

 

Brand new router, latest firmware, 5GHz LED is illuminated, 5GHz service is turned on in the setup menu, and I can see the 2.4 GHz network and it operates normally, please advise.  And yes, the device I am using is 5GHz capable.

 

Thank you,


Stev

Troubleshooting
  • slsutton6's avatar
    slsutton6
    Feb 06, 2017

    Hello James,

     

    I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

     

    Thanks,

     

    Steve

3 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jan 31, 2017

    Hi slsutton6,

     

    Update the firmware of the router. Reset and reconfigure after.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Feb 05, 2017

      Hi slsutton6,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

      • slsutton6's avatar
        slsutton6
        Aspirant
        Feb 06, 2017

        Hello James,

         

        I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

         

        Thanks,

         

        Steve