NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New setup have connection but no internet Nighthawk X6 R8000
I have spent the last 3 hours trying to troubleshoot why my computer, android phone and TV all show connected but have no internet. I am not a techy but I followed the steps I believe. Is there anyone out there that can walk me through the steps in simple terms as I am about to send this into orbit!!
- Symptom: no internet connection for connected wireless devices (wired fine)
How I fixed it myself...
Reset modem, reset router, set security setting on ONE bandwidth from WPA to none.
Tested connection and it worked.
Put the security WPA BACK on and everything still worked. Netgear support never tried that with me after an hour on the phone.
16 Replies
You have a router. You also need a modem to connect that router to the Internet.
There is documentation ion this router here:
R8000 | Product | Support | NETGEAR
The Quick Start guide is a good place to begin. It shows how to plug things together.
- I do have a modem hooked up to the router I followed the quick start Guide and same thing
A new day and a new start I reset everything and tried again. I have internet but I do have a question.....why is it that the network Netgear18 shows on my PC but my phones, tv etc have Netgear18 and the 2 Netgear18 5G 1 and Netgear 5G2...which ones do I connect to? I know stupid question!
Can you post a picture of the router's lights may be a picture or two will help to shine some light on the problem ?
- Symptom: no internet connection for connected wireless devices (wired fine)
How I fixed it myself...
Reset modem, reset router, set security setting on ONE bandwidth from WPA to none.
Tested connection and it worked.
Put the security WPA BACK on and everything still worked. Netgear support never tried that with me after an hour on the phone.Ever once in a while the answer to a problem is outside the normal box of answers glad you found a answer to fix your issue from the sound of your posting.
