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Forum Discussion
PackmanAl
Aug 08, 2018Aspirant
Newer installer than 2.22 for Router AC1900 on a MAC
I am getting a new modem tomorrow and if I need to reset up the router, I am getting a message that my installer 2.22 is not compatible with High Sierra. Is there a newer installer and where do I fi...
- Aug 09, 2018
PackmanAl wrote:
I am getting a new modem tomorrow and if I need to reset up the router, I am getting a message that my installer 2.22 is not compatible with High Sierra. Is there a newer installer and where do I find it? Not sure what firmware I have and I do not remember updating it. Thanks
Normally you would not need to do anything to the router but power it down, install the new modem, power it up and wait until it is completely up, and then power up the router.
That said, I don't understand the 'installer' issue. Normally you'd use a Browser to enter the router's Genie to do setup?
What are you using (program, wireless app, ????) and presenting that error message?
antinode
Aug 08, 2018Guru
> Newer installer than 2.22 for Router AC1900 on a MAC
What does your "my installer 2.22" install?
"AC1900" is a speed, not a model number. Ever helpful, Netgear
product packaging emphasizes speeds like "ACxxxx", but that's not the
model identifier. Look at the product label. I'll assume that this is
accurate:
> Model: R6800|Nighthawk AC1900 Smart WiFi Router
And it's a "Mac", not a "MAC".
https://en.wikipedia.org/wiki/Macintosh
https://en.wikipedia.org/wiki/Medium_access_control
> I am getting a new modem tomorrow [...]
What type(s) of modems are these?
> Not sure what firmware I have [...]
Using a web browser to manage the router, rather than some
(uninstallable) app, avoids many potential problems. Visit
http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Read.