NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Newest Firmware update
Installed the newest Firmware and it no longer showed attached devices and messed up access control reverted back to V1.3.2.134_10.1.66. Tried to call support and I was -9521 inl ine netgear have you ever heard of testing regarding pople having dropped connections with this router turn off MU-MIMO it was the reason I got this router and it doesnt work after turning it off ive had no issues
8 Replies
Daver68 wrote:
Tried to call support and I was -9521 inl ine netgear have you ever heard of testing regarding pople having dropped connections with this router turn off MU-MIMO it was the reason I got this router and it doesnt work after turning it off ive had no issues
How? Not, I hope, a number you found in a web search. That would not have been Netgear.
The rest of that sentence is muddled. No punctuation makes it hard to follow.
Did you restore the old firmware and get the thing to work as expected?
Sorry for the lack of punctuation, Yes the number was for netgear support and rolling back the firmware resolved the issue.
Daver68 wrote:
....rolling back the firmware resolved the issue.
Thanks for that. I will try it on my R7000P.
If it does the same thing, I will shout. There has been a spate of bad firmware from Netgear in recent months.
Did you see if a reset would fix the problem before you rolled back?
I see that the only change claimed is the usual bland "Fixes security issues".
Daver68 wrote:
Yes the number was for netgear support ....
How did you find the number? The only contact is via MyNetgear. No phone numbers are published. You contact them and they call you.
After the firmware update in August 2021 my router no longer showed devices and many webpages were hard to load. I bought a new Netgear router thinking my old one had gone bad. If there is a way to fix it, then I will hold on to it as a spare.
