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kaschmidt's avatar
kaschmidt
Follower
Feb 17, 2022

Nighthawk AC 1900 not connecting to wifi

We have Nighthawk AC1900 Smart WIfI Router, Model R7000.  Our TV in shop behind our house works fine router. The TV in our bedroom will not connect to wifi. It says password invalid. We have not changed anything; it worked fine on Tuesday. I have unplugged everything several times and nothing works. The signal is strong. The router is right beside the TV in the house. The TV is an Insignia firetv edition. Do I need to go back to factory default? Or try to reset password? I have called Amazon, Best Buy and they were no help. Thank-you.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What security wifi configuration do you have set on the R7000 web page? 
    WPA2 and AES should be used. 

     

    Try a factory reset and setup from scratch.

    Press the reset button for 10 seconds then release. Walk thru the setup wizard with a wire connected PC and web browser. 

  • plemans's avatar
    plemans
    Guru - Experienced User

    what modem/gateway are you connected to ? 

    What firmware is on the router? 

    did you try the factory reset/reinstall of the router?