NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
KevinSDiego
Apr 26, 2016Aspirant
Nighthawk AC1900 5GHz Channel stopped working
I got the router in December 2015 and has been working flawlessly. I've usually had 3 devices on the 5GHz network, and 3 on the 2.4GHz. A couple days ago the 5GHz stopped working. No devices can connect to it. On the admin screen it shows nothing wrong, and there's nothing in the logs. In addition to that, anything that connects now will only do 54Mbps max. It's still set to 1300 on 5GHz, and 600Mbps on the 2.4. I've installed the latest firmware, that didn't fix it. Looks like I need a hardware replacement.
Any advice?
Thanks,
Kevin
Please reset the device to factory default.
2 Replies
- storm1985Prodigy
Please reset the device to factory default.
- KevinSDiegoAspirant
That worked. Reading some more, older posts, that is an accepted solution and seems like it should be done after firmware updates. Just odd that things went south even though I hadn't made any changes in a couple months.
thanks,