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Manoah1's avatar
Manoah1
Aspirant
Sep 28, 2021

Nighthawk cannot connect to local device. Need to reset

I am using COX Gigablast service. I am connect to an external server but unable to access the internet. This is sparodic. I will wait and then get thru. Is this associated with a setting on my router

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 28, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    • Manoah1's avatar
      Manoah1
      Aspirant
      Sep 28, 2021

       

      I need to check firmware loaded. How can I do this?

      ISP- Arris Modem from Cox, Model TM3402A

       

      • Manoah1's avatar
        Manoah1
        Aspirant
        Sep 28, 2021

        I am cannot connect to my router to login and check the firmware. But my email is connected