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carylynnj777's avatar
carylynnj777
Aspirant
Dec 22, 2016
Solved

Nighthawk DST AC1900 - Can't find Internet

I just received my new Nighthawk DST AC1900, followed the set up instructions and was unable to complete the set up.  I have checked my Internet connection, talked to my ISP (my connection is plug an...
  • carylynnj777's avatar
    Dec 22, 2016
    Yes I just spent 2 hours with Netgear support. Used both my previous router and laptop Mac addresses, multiple resets both hard and soft, and the Internet LED remains solid amber with no Internet connectivity. We also did a firmware upgrade. NG support told me to return it.