Nighthawk R6850: can't log onto Apple app store

Hello

I have a nighthawk R6850 - macos Mojave (couldn't find it from the dropdown list above :-( ). Two issues occurred:

1. After updated firmware v1.1.0.54, I can't log onto Apple's app store (China) both from my iphone and macbook. I can access it from anywhere else, including friends' homes, work place, and hotels. I haven't find other logon issues, just with app store.

2. can't register my product both from app or browser. Its warranty already expires.

Much appreciate any support.

DarrenM
Apr 19, 2019
Have you tried to roll back the firmware and then check if you are still seeing the same issues?

DarrenM

4 Replies

DarrenM
Sr. NETGEAR Moderator
Apr 19, 2019
Have you tried to roll back the firmware and then check if you are still seeing the same issues?

DarrenM
- Stanlhui
  Aspirant
  Apr 21, 2019
  Rolled firmware back to V1.1.0.52. Now it works fine to access Apple's app store. Thanks
  - schumaku
    Guru
    Apr 21, 2019
    ChristineT Christian_R more router bugware - take action or create a "roll back to the previous firmware" KB entry for this ****.

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Nighthawk R6850: can't log onto Apple app store