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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
I wish they would name the product manager so we know who to hold accountable.
I noticed the download speed was slow not from this update but one prior to this it was a major security update at the time I didn’t notice because my download speed was 42 but I was paying for 50 but it used to be a little higher then 50. Now I changed to 100/100 but my download speed is still 42. I enabled WiFi on a frontier fios router which provides hard line Ethernet to some of the rooms and the speed I am getting from it is 102/121. One of the laptop connects to the NETGEAR router at download speed of 101 but all the iphones connect at 42
- I reset the router, made sure qos was disabled, wmm was enabled, tried different channels on the 5g(5g is faster than 2g in my location) but none of this worked.
THIS IS EXACLTY MY SITUATION!!
- So after going back to previous version 10 my problem still exists. Not only wifi but ethernet connection loses internet connection as well. I have Xfinity/Comcast cable service so wondering now if there’s a compatibility issue.
- I rolled back my firmware yesterday and im currently at fw 1.0.9.10_1.2.21. Had a hickup on the WiFi after 10 min, but everything has been stable for about 24hrs with 10 wireless device and 5 cable devices connected thru S8000 switch that is hooked up to r7000 router. Hope it will stay this way now.