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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
Become afraid to update R7000 firmware because of its slow down wifi speed, and technician too slow to fix the problem.
Used to consider new latest Netgear router, but say no now, because it is time to stop the terrible customer experience now.
There are a lot of same function products with high customer service quality in the market.
Try to update. At any time you can downgrade firmware to previous one. Mine is working well with 1.0.9.12 firmware version.
- Where do I get an older firmware version?
You can get it here https://www.netgear.com/support/download/
Type in your router "R7000", click on the router link that pops up. You will then get to the software/firmware page of the router. On the right side you will see "Firmware/Software" and on the bottom theres a arrow that points downward, then older firmwares will show up.
Thanks! I went back to V1.0.9.10_1.2.21 and all appears to be working again.
- Thanks Shamarin and Jantlotus, I had to roll back to 1.0.9.6 which worked
The rollback seems to be only a temporary fix. I rolled back and it worked for 2 days before problems occurred again.
- I got the same router problem, with R7000-V1.0.9.12_1.2.23 my lan and wifi speeds are terrible. At first I turned back to R7000-V1.0.7.12_1.2.5, then the speed is perfect. But with the latest wifi wpa2 crack attack, I decided to install R7000-V1.0.9.12_1.2.23 back again. Hope they will fix the problem soon, otherwise maybe I will install a custom OS.