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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
I should have come here first before updating! This is a load of crap, how this can happen. I rolled back to previous version and i get same slow wifi results. I used to get 180Mbps now im lucky if I get 40Mbps on 5Ghz. Is there a last version known that works good and should i have factory reset router before applying update? this is such a pain, this will most likely be the last Netgear device I will ever own. Such a let down with no response on eta of a fix.
Since i updated a few days ago to firmware V1.0.9.12_1.2.23 the download speed was cut in half! I tested (that's what Netgear should have done!) with speedtest.net with these results: down: 50 Mbps Up: 20 Mbps. After downgrading (sounds ridiculous right?!) i tested (again, something the developers of Netgear should have done!) the results are: 89 Mbps down and 20 Mbps up. This is not what i expect from a respected name in the router world and hopefully these comments make them aware they need to step up and inprove their development process. Please note, i am happy with this router in general but would like to stay with the last firmware but now not able to.
Same boat here. After update mine to firmware version V1.0.9.12_1.2.23, the Internet speed has come to a crawl. My Wi-Fi keeps dropping off. My son 3DS has stop working completely, just can't connect to the Internet at all. It was able to connect to the router briefly just to get an IP and then dropped off right after. I am tempted to roll back the firmware, but too concern with the WPA2 hack. Hope that Netgear engineer will come up with a fix soon. I ditched my Linksys router to go with this Nighthawk R7000 and is very disappointed. The parental control is suck as well