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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
I had to update to 1.0.9.18 an hour ago because also my old firmware version got the same problem again after 36 hours. I thought I had fixed it with an old V1.0.9.6_1.2.19 after flashing via the first FW ever. 3 resets and 3 old FW versions were not enough to make it it stable again.
I do not have the trust 1.0.9.18 is solving the 2.4GHz problem. I guess I have to buy a new router. Downtime is not acceptable anymore.
Just chiming in to say that I'm done with Netgear. I got this router when it first became available and I paid such a premium I refused to give up on it. I just kept thinking, "the next firmware will do the trick" only to be repeatedly disappointed. I'm going to give dd-wrt or tomato a whirl, but in the end, when the time comes for me to choose a new router or make a recommendation to a friend...never again, Netgear.
Trying to obtain a RMA to return the router and have been on the phone for more than 21 minutes, even though the prompt was saying that wait time is 5 minutes. I guess, Netgear just let their customers hang dry. Just in case any of Netgear engineer can see this, my case number is 29476358. The router is just 3 months old and the warranty is still good until Sep. 03, 2018. I had to hang up because I had to go some where and couldn't wait any longer.
My router died finally. Without hesitation, just bought a new brand router, bye-bye NETGEAR!
- Lucky! Let us know which router you got and how much better it is than Netgear.
Asus RT-AC 86U or 88U, or RT-AC5300, all are good.
I go with RT-AC5300.