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Forum Discussion

OraKaufman's avatar
OraKaufman
Aspirant
Feb 23, 2023

Nighthawk R7000 Keeps disconnecting android devices

Is there a reason why only androids are disconnecting? Xbox, Roku, etc isn't. I updated to the latest firmware aswell.

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    OraKaufman wrote:

    Is there a reason why only androids are disconnecting? Xbox, Roku, etc isn't. I updated to the latest firmware aswell.


    Not a lot to go on there.

     

    What is this "latest fIrmware"? The version number?

     

    The on-board check for new firmware is unreliable. It can miss updates, especially when you are a long way behind the latest. It can also be a while before updates hit the automated update servers.

     

    The best way to check is to visit the support pages for your device and to look at the library of available updates.

     

    Support | NETGEAR

    Feed in your model number and look for firmware for your device.

     

    Then there is the modem that sits between the R7000 and the Internet. hat's that?

     

    What tells you that the router is disconnecting these devices rather than the devices themselves? What actually happens?

     

     

    • OraKaufman's avatar
      OraKaufman
      Aspirant

       

      Firmware version V1.0.11.136_10.2.120

       

      Modem Arris SB6183

       

      Last router before this one had no issues with devices disconnecting.