NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk R7000 keeps resetting to factory defaults
I have 2 Nighthawk R7000's that both keep resetting to factory defaults after a power failure. Nothing to do with surges, sometimes when I switch it off and on with the power button it also resets to factory defaults. Both R7000's behave the same strangely enough. After this happens I need to load the config file with my settings again to get my network up again in the right configuration. Firmware in both is the latest: V1.0.11.136_10.2.120 But in a previous version of the firmware I experienced the same behaviour. I'm beginning to think the memory of these things are toast after a certain amount of years or amount of powercycles. I see a lot of messages with the same issue as I have but no answers and Netgear doesn't respond to this. Time to move to another brand and throw these Netgears in the trash?
8 Replies
IF you have manually loaded FW on these units using a wired PC and web browser and afterwards, powered OFF for 1 minute then back ON, then after they are ready, performed a factory reset:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
and setup from scratch and then continue to exhibit this, I would presume these unit are faulty and needs replacing.
Thank you for your answer! I did exactly once what you describe. It took a long time to set it up manually, I use a lot of NAT's etc... After this procedure (which I read before) it didn't solve the issue and after another power outage the unit reset to factory default again. These R7000's are not under warranty anymore and I read the same issue with similar wifi routers of Netgear not only the R7000. These R7000 worked Ok for about 5-6 years but now they're useless, I'll move to another brand.
Good Luck.
