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Forum Discussion

cchin00's avatar
cchin00
Aspirant
Sep 20, 2021

Nighthawk R7000 problems - connected devices are not appearing on app

I'm so frustrating.. why aren't my devices appearing in the admin app ? The devices are connected to wifi because they are working... what to do ?

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What firmware is on the router? 

    What modem/gateway are you connected to? 

    Do they appear in the browser GUI and not the app? (not a huge fan of the app)

    • cchin00's avatar
      cchin00
      Aspirant

      Firmware..V1.0.11.126_10.2.112

       

      I have an Arris Modem

       

      In the router.. it says 5 devices are connected on the main screen but they are not listed when I click onto the next screen.. 

       

      I had this router for almost a year ... It started not display the devices a couple of months ago.

      • plemans's avatar
        plemans
        Guru - Experienced User

        What arris modem is it? 

        Have you tried a simple factory reset and reinstall?