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Nighthawk R7000 reboots when my computer is restarted
Hi,
Recently (about a month or two ago), my Netgear R7000 started to reboot itself every time my desktop PC is restarted. I've tried new firmware, gone back to older firmware (which worked fine previously), gone to factory and reloaded firmware, and tried a different network card in my desktop PC. I'm about to upgrade to the most recent release firmware (again).
It's very odd. Every time I restart my PC, the router reboots, therefore, everything in my home and office goes offline until it's restarted.
Anyone have any ideas what might be causing this? I suspect it's my PC causing it, but have NO idea what to check next. Spent many hours diagnosing this one. I've googled it 50 different ways, but have found nothing online either.
Thanks!
OMG, after WEEKS of diagnostics, I finally figured this one out!
I have an AVAYA IP phone in my office, for my work desk phone. I know it goes offline every time this happens, so I hit the speakerphone button while my PC was restarting, to get a dial tone and just listen to it. (had to keep pressing button, as it would time out after 30 or 60 seconds).
After I got to a log-in, the phone was still fine. I logged in and everything was fine until I noticed the X-Lite VOIP softphone that I had installed months ago for testing a FreePBX setup at the stores I work for. As soon as X-Lite started to load, my IP phone lost dial tone!
I then disabled the X-Lite and restarted... NO REBOOT of Netgear R7000!
I wonder what the X-Lite is doing that it would reboot my R7000? Either way, SOLVED, and I'm uninstalling X-Lite next.
I don't recommend anyone try that VOIP software at this moment!
7 Replies
Have you tried using a laptop with an Ethernet adapter and plug-in the wire in each port? Just to check if it's actually your desktop's network card, or the ethernet ports on the router. Also, which firmware versions have you tried? The latest revision, .60, is not great; I actually had to downgrade to .34 before my router finally stabilized.
No, I have not, however, my computer is not plugged directly into that router, it's into a switch in my office, which goes to that router. I have tried to bypass the switch already, no difference. I do have a laptop in my office on wireless, so I'll try wiring that in and restart, see what happens., I believe I also moved the switch's CAT5 from one port to another on the R7000, but just in case I did not, I'll move it today, see what happens. Thanks. BTW, I have also already tried going back to an old Firmware, too, which was working OK months ago, no change.
This is quite interesting. There is no mechanism or functionality which would initate a router restart when a connected device (wired or wireless) is shut down.
So we can have a complete picture, please provide / describe your configuration and set up. What is in front of the R7000? What is providing DHCP? Is the R7000 running in Router Mode, AP Mode??
Modem (brand / model & operate mode if applicable) > R7000 (operate mode) > connected to switch (brand / model?) > connected to computer 1 (ethernet) and other laptop Computer 2 connected via (wireless)
Thanks,
