Nighthawk R7000 wifi dropping

plemans
Guru - Experienced User
Nov 20, 2020
StaticFX wrote:
any reason that release?----Because from my time on the forums, its been the most solid, reliable, fastest performing version of the firmware. Its seemed like the newer version had more issues. If you read through the forums, you'll see many issues with newer firmware on the r7000
- Andrew_G_
  Aspirant
  Dec 15, 2020
  I purchased this Nighthawk R7000 router on 10/23/2020. It will work fine for a random period of time (this last stint, it worked for about 10 1/2 days). What happens is all wired and wireless connections can't reach the internet, so it's not specific to wireless connections. However, if I disconnect a wireless connection and try to reconnect, it fails to connect. On iOS, it says the password is incorrect. The only way to fix it is to reboot the router, this fixes it every time. For wired connections, I still can't connect to the router to change any settings (even using IP address).
  At the time, support instructed me to manually update the firmware, (which required me to reboot the router and everything started working again as expected) because I couldn't reach the admin screen. I don't recall the exact version of firmware I had at that time, but it was 1.0.9 something and I upgraded to the latest available (V1.0.11.110_10.2.100). It has made no difference.
  
  I opened my support ticket on 12/4/2020, all 4 of the people I talked to assured me my ticket would stay open until this was resolved - it was closed on 12/11/2020. I did enter a new one today (12/15/2020) referencing my original case number, waiting to hear back.
  
  I've read lots of posts, the potential fixes I've come across are these (which I haven't tried):
  a corrupt device being connected: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-Internet-Dropping-Consistantly/td-p/1886595 Is this likely? I do have a netgear wifi extender that I'm using to connect my garage door opener and a doorbell camera.
  
  Power supply: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Router-Dropping-Internet-Connection/m-p/1635831#M104285 I imagine this isn't it because I wouldn't think a reboot would fix that.
  
  factory reset (I haven't tried), and going back to firmware version 1.0.9.42.
  
  Question: is 1.0.9.42 still the most stable firmware version? What would be my best bet to fix this router? I'm pretty frustrated with both this issue and the fact that support stops after 90 days and I'm fairly inclined to just take this back to Best Buy. What do you recommend?
  - StaticFX
    Tutor
    Dec 15, 2020
    Ever since I downgraded to the V1.0.9.42_10.2.44 version I have had much better luck. once in a while I get a web page that says "not connected" but after a second, it loads. I have not had a drop since the downgrade.
    
    I would say first disconnect the extender.. see if that changes anything.. Then try the reset/firmware 1.0.9.42 and connect a few things at atime...?
    
    or go exchange it ;) try a fresh one

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