NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk R8000 Issues - Intermittent Disconnection and now can't login after reset to factory defau
Good morning, I have been using this Netgear Nighthawk router for quite some time and have been overall very happy with how far it will transmit signal through the house and the speed we get over...
Hey Ether,
Unfortunately I cannot accept your answer as the solution. I tried what you suggested multiple times in various forms. Finally I decided that it wasn't what I was currently doing but rather how the browser was trying to load the ip address. Previously I had been trying to access the router page via Chrome so instead I tried Firefox and it worked as expected.
See the problem from the start is that I was never seeing any of the router login/setup pages and Chrome was always throwing the "No Internet Connection" flag when that really shouldn't have been a problem.
Thanks for your help though!
Disconnect the R8000 from everything except power. Then connect a single computer to one of the LAN ports. Make sure your computer is set up to acquire an IP address dynamically. This is default behavior for most computers, but double-check. Point your browser at 192.168.1.1. Alternatively, point it at http://routerlogin.net. This should connect you to the router. Proceed to set it up, then reconnect it to the network.
Thanks for the quick reply "TheEther". Unfortunately those steps didn't work. The first time it connected the settings looked good but it said no internet connection and rerouted 192.168.1.1 to routerlogin.net. After a min or two the router power cycled itself and then the computer reconnected but the default gateway was now 10.0.0.1 instead of 192.168.1.1. I went ahead and tried to connect to 10.0.0.1 and it redirected me to routerlogin.net and said "There is no Internet connection" once again.
What is next to try?
Note, routerlogin.net is a shortcut to log into your router's management portal. It doesn't require an Internet connection.
Anyway, it looks like you were initially successful in factory resetting the router. If you went through the setup wizard, then it probably tried to automatically detect the Internet connection, failed and consequently switched its IP address to 10.0.0.1. If you want to use the setup wizard, then your router needs to be connected to the Internet.
I suggest that you do another factory reset. This time leave the router connected to the Internet and log in again with a single computer. Go through the setup procedure. If your ISP requires special instructions to access the Internet (e.g. you have a DSL connection that uses PPPoE), then be sure to enter the correct settings into the router. You may need to consult with your ISP if you don't have those details.
Hey Ether,
Unfortunately I cannot accept your answer as the solution. I tried what you suggested multiple times in various forms. Finally I decided that it wasn't what I was currently doing but rather how the browser was trying to load the ip address. Previously I had been trying to access the router page via Chrome so instead I tried Firefox and it worked as expected.
See the problem from the start is that I was never seeing any of the router login/setup pages and Chrome was always throwing the "No Internet Connection" flag when that really shouldn't have been a problem.
Thanks for your help though!
