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Forum Discussion
Nighthawk R8000P firmare update in AP mode
Greetings-
I got an email from Netgear that my router has a firmware update available. I have two model R8000P but the second one is slightly newer and is in AP mode. I logged into it and can see the "A router firmware upgrade is available." button at the top:
firmware update available
So, I click the button and it brings me to the Firmware Update Assistant screen and shows me what the update will be:
| New firmware is found. Do you want to update the firmware? (Yes) (No) | |
| Current GUI Language Version: | 1.4.1.64_2.1.46.1 |
| New GUI Language Version: | 1.4.1.66_2.1.46.1 |
| Current Firmware Version | 1.4.1.50 |
| New Firmware Version | 1.4.1.66_1.3.26 |
| Release Notes: | |
| 1. [Security Fixes] This firmware fixes security issues. | |
| 2. [Enhancements] Improves the built-in Speedtest by Ookla. | |
| 3. [Enhancements] Updates the QoS database to improve zoom video conferencing. | |
| 4. [Security Fixes] This firmware addresses security vulnerabilities. |
It presents me with with 'Yes' or 'No' buttons to begin or cancel the update. I click 'Yes'. It begins but then presents to failure messages:
first failure messagesecond failure message
I've also tried going directly to the downloads support for this product but the version there is slightly older than what is presented in the table above, old firmware is 1.4.1.64_1.3.25 but new firmware is 1.4.1.66_1.3.26 and new GUI language is 1.4.1.66_2.1.46.1. The upload tells me:
| This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product. |
| This screen will automatically return to the previous screen in a few seconds... |
Any ideas on how I can get the Firmware Update Assistant to run correctly or where I can download the new GUI language version and firmware?
Thank you!
Dan
6 Replies
ozdan wrote:
Any ideas on how I can get the Firmware Update Assistant to run correctly ...?
I wouldn't bother. Experienced users do manual updates.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
Do this with a wired connection into your device and the browser graphical user interface (GUI).
This might be useful extra information on AP mode.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
Thanks for your reply but I already stated that I tried both the assistant and the manual update (I've done manual updates before, just not on this router, with success) and neither worked.
I have been trying for MONTHS to get the firmware updated on my Nighthawk as well. I've tried WiFi and hard wired, manual download and update assistant and NOTHING WORKS!!!!
Netgear's refusal to provide any technical support after the first 90 days appears to be an admission that their devices cannot be relied upon to work as advertised and sold for longer than 3 months.
I say sadly, having had a long history of happy and relatively trouble-free Netgear interactions.
I hope we get an answer that works.
- Honestly at this point I’m going to buy a new one and return the old one as the new one. If they can’t support a faulty firmware they broke I don’t mind being a little shady to get what I paid for. A working router.
This is known in my family as the only way to exchange things!
