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Forum Discussion
phillipg
Dec 03, 2016Tutor
Nighthawk R8500 replacement?
Hi, I just had a bad experience with a new R8500. Worked fine intially, and 48 hours later it was a brick. Seems to be the same bootloop issues that other people have had. I bought this as I needed t...
- Dec 08, 2016
In the end, I exchanged the router through Amazon. ElaineM was very helpful here in the forums, but customer service was not getting back to me. I was tired of waiting for someone to send me a return authorization, and in the end, it was easy to just exchange the router through Amazon. Hopefully the new R8500 will not have the boot issue. If it does have issues, I will post an update.
Dbeedle
Dec 04, 2016Aspirant
Exact same problem, but both routers within 24 hrs. My second X8 just went down. Starts to boot up gets all the lights to flash and then power goes to amber and all ports are turned off.
microchip8
Dec 04, 2016Master
Have you considered to RMA the product? The R8500 is decent hardware but it looks like you guys got bad apples
- phillipgDec 05, 2016Tutor
I'm hesitant to do so with so many people saying they had a problem with their second, replacement R8500. I might just get an extender for my current router, and wait a year or so for the Orbi (and other similiar solutions) to mature.